Stay connected and collaborate seamlessly with Microsoft Teams.

Replace your PBX and upgrade to Microsoft Teams | Get More from your Microsoft licence agreement | Integrate your CCaaS

Used by over 330,000 companies worldwide, with 75 million daily active users, Microsoft Teams is the primary collaboration hub for employees around the world. Available at no extra cost to Microsoft 365 and Office 365 users, Microsoft Teams is a chat based collaboration platform with document sharing, online meetings, and many more features.

Working with our leading technology partners, Route 101 have various capabilities centred around maximising Microsoft Teams usage and ensuring your platforms are reaching their full potential. We can help you to get more from your existing Microsoft estate, upgrade from E3 to E5 licences, or integrate your platforms to unlock new capabilities and streamline your workspace.

Help your teams connect and collaborate from anywhere, on any device, using Microsoft Teams.

Route 101 can help to get your employees working together and share information easily with Microsoft Teams.

Add direct routing to deliver free calls, enhanced call control features and carrier grade infrastructure. Get more from your Microsoft platforms with our Professional Services packages, or integrate your platforms for a full UCaaS + CCaaS experience. We work with NiCE, one of just a handful of CCaaS providers committed to a development path with the full support of Microsoft.

Whatever you need, we can help.

Why should your business use Microsoft Teams?

200 million meeting users in a single day | 75 million daily users | 4.1 billion meeting minutes

When the number of work related apps in an organisation is over 200, it's time to simplify.

Businesses seeking simplicity and increased cost control will benefit from the shared workspace offered through Microsoft Teams. As an incredibly straightforward, user-friendly platform, there is little to no set-up required before you can start collaborating with your colleagues.

Connect from anywhere. Host audio and video conference calls from any device with online meetings in Teams. With voice and video calling you’re free to call, chat, meet and collaborate in a single app.
Take the chaos out of collaborating on projects. Teams users no longer need to switch apps when collaborating on a document. Instead, they can create their Word, Excel, or PowerPoint documents directly in Teams and immediately share or co-author with co-workers.
Make meeting easier, more flexible, and more effective. Schedule meetings with audio, video and screen sharing ability. Once you schedule a meeting it will sync with your Outlook calendar.

Key Features of Microsoft Teams:

Screen sharing - Choose what you show in a chat or meeting: your desktop, a specific app, a presentation, or a file.
Up to 500K internal and external users- Communicate and collaborate with large and small teams, including people outside of your organization.
File sharing- Securely store, access, and co-author files with Word, Excel, and PowerPoint for the web.
Security and compliance- Help keep information secure with Microsoft Teams data encryption, at rest and in transit.
Whiteboard- Draw, sketch, and write on a shared digital canvas during meetings.

What Our Contact Centre Customers Are Saying...

Route 101 supports Welsh broadband provider in creating a connected customer experience

Find out how Ogi transformed its contact centre operations with a unified cloud platform – delivering more personalised service, faster responses, and reliable communication.

Route 101 partners with leading UK retailer to transform customer support across three brands

Discover how the Theo Paphitis Retail Group implemented a unified, cloud-based contact centre solution in just six weeks – ready in time for the Christmas trading season.

Route 101 partners with a leading youth charity to expand access to help

Learn how Centrepoint implemented a flexible, multi-channel contact centre solution to improve service for vulnerable young people.

Route 101 helps leading rail service provider deliver smarter travel support across channels

Discover how South Western Railway replaced legacy systems and introduced self-service to simplify operations and improve satisfaction.

Global cruise line adopts AI-powered platform to expand digital service channels with Route 101

Learn how Carnival UK modernised guest communications and advanced its AI roadmap with a future-ready contact centre platform.

Bar and venue group achieves 97% answer rate and 50% more outbound calls with support from Route 101

Discover how The Revel Collective transformed customer communication across 60 venues with a scalable, insight-driven telephony solution.

Utilities company teams up with Route 101 to drive Gamma Horizon expansion

Route 101 and Wales & West Utilities partner to manage deployment across 46 sites and transition 635 users

Fleet rental specialist improves operations with a reliable service platform, maintaining continuity and avoiding disruptive outages

Fulcrum Automotive improves routing, reduces handle times, and unifies interactions with an all-in-one solution delivered by Route 101.

British bakery chain advances customer support with automation, chat, and an optimised help centre

Cooplands partners with Route 101 to refine its Zendesk platform, implement a Zendesk Messaging chat service, and improve self-service features.

Sports betting giant achieves 50% decrease in overall customer contact with Route 101’s help

Route 101 supports BoyleSports in improving customer satisfaction, expanding self-service capabilities, and streamlining support operations.

Organic farm and vegetable box delivery company transforms customer care with omnichannel and secure payment solutions

Route 101 helps Riverford unify contact centre technology with a streamlined solution that integrates systems, payment options, and a customer-first approach.

Prominent online tyre retailer in the UK teams up with Route 101 to revamp contact centre operations

Blackcircles improves automation, optimises workforce management, and introduces robust reporting to its contact centre with Route 101’s help.

UK food brand distributor partners with Route 101 to transform customer support with Zendesk solutions

All About Food elevates customer interactions with Route 101’s help and Zendesk Suite Professional across all channels.

Leading wholesaler of confectionary cuts first reply time by 90% with Zendesk

Route 101 helps Hancocks, the UK’s biggest supplier of wholesale sweets, slash response times from hours to minutes, and boost customer satisfaction.

Route 101 helps an events and exhibition venue to future-proof its customer services before a major international event

Route 101 supports ACC Liverpool in implementing Zendesk to allow its team connect more effectively with customers and serve across multiple channels.

Route 101 helps a rewards club to rebrand and relaunch the customer service estate with Zendesk

Learn how Virgin Red revamped the existing Zendesk platform to fully optimise its help centre and provide customers with self-serve capabilities.

UK’s automotive contact centre transforms technology set-up to drive operational improvements

Route 101 empowers Mitsubishi Motors UK to optimise its Zendesk instance and equips its team with expertise to manage and grow the platform.

Top UK payment provider works with Route 101 to modernise its contact centre and workforce management solutions

Dojo transforms its contact centre platforms and upgrades its WFM processes to deliver exceptional CX and drive growth with Route 101's assistance.

Government agency streamlines its casework management and maximises efficiency with Route 101's help

Route 101 implements Zendesk Suite Enterprise for efficient and automated management of customer service enquiries at PINS.

Online makeup and skincare retailer and subscription service fully automates 40% of its transactional queries

Beauty Pie work with Route 101 and Digital Genius to automate its operations.

BPO uses cloud contact centre software to double capacity during the pandemic

Teleperformance UK Group worked with Route 101 to implement NICE CXone - enabling the business to scale at speed and meet unprecedented levels of inbound demand.

Equipment Rental Group Power Omnichannel Service in the Cloud with Route 101

Brandon Hire Station boost sales and CSAT with Route 101 and partners.

Global Luxury Hospitality and Leisure Company Leverages Best-in-Class Platforms to Unify CRM and Contact Centre and Empower Personalised Customer Service

Belmond prioritises intelligent interaction routing and increased data insights with NICE CXone – implemented by Route 101.

Registered Charity Move Their Interactions Handling to the Cloud - Whilst Empowering Advisors to Work Remotely

See how moving to the cloud meant Teign Housing's advisors could get a handle on multiple interaction channels.

See More Customer Stories

Microsoft Teams

Stay connected and collaborate seamlessly with Microsoft Teams.

Replace your PBX and upgrade to Microsoft Teams | Get More from your Microsoft licence agreement | Integrate your CCaaS

Help your teams connect and collaborate from anywhere, on any device, using Microsoft Teams.

Route 101 can help to get your employees working together and share information easily with Microsoft Teams.

How Route 101 can help

By working with you to implement Microsoft cloud technologies or showing you how to make the most of your existing Office365, Route 101 can help your business adapt to changing demands.

Why should your business use Microsoft Teams?

200 million meeting users in a single day | 75 million daily users | 4.1 billion meeting minutes

Key Features of Microsoft Teams:

What Our Contact Centre Customers Are Saying...

Route 101 supports Welsh broadband provider in creating a connected customer experience

Route 101 partners with leading UK retailer to transform customer support across three brands

Route 101 partners with a leading youth charity to expand access to help

Route 101 helps leading rail service provider deliver smarter travel support across channels

Global cruise line adopts AI-powered platform to expand digital service channels with Route 101

Bar and venue group achieves 97% answer rate and 50% more outbound calls with support from Route 101

Utilities company teams up with Route 101 to drive Gamma Horizon expansion

Fleet rental specialist improves operations with a reliable service platform, maintaining continuity and avoiding disruptive outages

British bakery chain advances customer support with automation, chat, and an optimised help centre

Sports betting giant achieves 50% decrease in overall customer contact with Route 101’s help

Organic farm and vegetable box delivery company transforms customer care with omnichannel and secure payment solutions

Prominent online tyre retailer in the UK teams up with Route 101 to revamp contact centre operations

UK food brand distributor partners with Route 101 to transform customer support with Zendesk solutions

Leading wholesaler of confectionary cuts first reply time by 90% with Zendesk

Route 101 helps an events and exhibition venue to future-proof its customer services before a major international event

Route 101 helps a rewards club to rebrand and relaunch the customer service estate with Zendesk

UK’s automotive contact centre transforms technology set-up to drive operational improvements

Top UK payment provider works with Route 101 to modernise its contact centre and workforce management solutions

Government agency streamlines its casework management and maximises efficiency with Route 101's help

Online makeup and skincare retailer and subscription service fully automates 40% of its transactional queries

BPO uses cloud contact centre software to double capacity during the pandemic

Equipment Rental Group Power Omnichannel Service in the Cloud with Route 101

Global Luxury Hospitality and Leisure Company Leverages Best-in-Class Platforms to Unify CRM and Contact Centre and Empower Personalised Customer Service

Registered Charity Move Their Interactions Handling to the Cloud - Whilst Empowering Advisors to Work Remotely

Request a free, no obligation discovery call today.

Understand more about our Communications and Collaboration solutions and how we can help you to make the most from Microsoft Teams.

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Microsoft Teams

Stay connected and collaborate seamlessly with Microsoft Teams.

Replace your PBX and upgrade to Microsoft Teams | Get More from your Microsoft licence agreement | Integrate your CCaaS

Help your teams connect and collaborate from anywhere, on any device, using Microsoft Teams.

Route 101 can help to get your employees working together and share information easily with Microsoft Teams.

How Route 101 can help

By working with you to implement Microsoft cloud technologies or showing you how to make the most of your existing Office365, Route 101 can help your business adapt to changing demands.

Replace your PBX and upgrade to Microsoft Teams

Integrate your Contact Centre with Microsoft Teams

Professional Services to help you get more from your Microsoft platforms

Why should your business use Microsoft Teams?

200 million meeting users in a single day | 75 million daily users | 4.1 billion meeting minutes

Key Features of Microsoft Teams:

What Our Contact Centre Customers Are Saying...

Route 101 supports Welsh broadband provider in creating a connected customer experience

Route 101 partners with leading UK retailer to transform customer support across three brands

Route 101 partners with a leading youth charity to expand access to help

Route 101 helps leading rail service provider deliver smarter travel support across channels

Global cruise line adopts AI-powered platform to expand digital service channels with Route 101

Bar and venue group achieves 97% answer rate and 50% more outbound calls with support from Route 101

Utilities company teams up with Route 101 to drive Gamma Horizon expansion

Fleet rental specialist improves operations with a reliable service platform, maintaining continuity and avoiding disruptive outages

British bakery chain advances customer support with automation, chat, and an optimised help centre

Sports betting giant achieves 50% decrease in overall customer contact with Route 101’s help

Organic farm and vegetable box delivery company transforms customer care with omnichannel and secure payment solutions

Prominent online tyre retailer in the UK teams up with Route 101 to revamp contact centre operations

UK food brand distributor partners with Route 101 to transform customer support with Zendesk solutions

Leading wholesaler of confectionary cuts first reply time by 90% with Zendesk

Route 101 helps an events and exhibition venue to future-proof its customer services before a major international event

Route 101 helps a rewards club to rebrand and relaunch the customer service estate with Zendesk

UK’s automotive contact centre transforms technology set-up to drive operational improvements

Top UK payment provider works with Route 101 to modernise its contact centre and workforce management solutions

Government agency streamlines its casework management and maximises efficiency with Route 101's help

Online makeup and skincare retailer and subscription service fully automates 40% of its transactional queries

BPO uses cloud contact centre software to double capacity during the pandemic

Equipment Rental Group Power Omnichannel Service in the Cloud with Route 101

Global Luxury Hospitality and Leisure Company Leverages Best-in-Class Platforms to Unify CRM and Contact Centre and Empower Personalised Customer Service

Registered Charity Move Their Interactions Handling to the Cloud - Whilst Empowering Advisors to Work Remotely

Request a free, no obligation discovery call today.

Understand more about our Communications and Collaboration solutions and how we can help you to make the most from Microsoft Teams.

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Our Products

Useful Information

MEDIA ENQUIRIES: