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Effective unified communications as a service (UCaaS) promises to deliver seamless, secure, and cost-effective communications – across multiple channels and on different devices, wherever required. Route 101 can help your business to unlock a simpler, more cost-effective way to communicate and collaborate.
Your unified communications solution should deliver a simpler user experience whilst driving cost savings, improving decision making and customer engagement, and making your operations more efficient.
See how Shell Energy’s 1,400 agents used our platforms to reduce AHT by 50% and save £2 million in annualised operational costs.Read More
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Holland & Barrett’s omnichannel service platform allowed them to handle a 500% increase in contact volume and launch a dedicated HR line for staff in <72 hours.Read More
See how moving to the cloud meant Nuffield Health’s 630 agents could deliver a high level of service and customer experience.Read More
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Longleat Enterprises get the most from Zendesk platform and introduce new self-service capabilities to manage demand.Read More
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musicMagpie uses Zendesk and DigitalGenius to manage inbound contact and halve resolution times.Read More
Virtual meetings and conferencing in high definition.