The latest news, industry updates and insights

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February 15th, 2022/ by Route 101

Route 101 Partners With Leading Automation Provider UiPath

Leading Customer Engagement and Automation providers join forces to power improved customer experience and accelerate digital transformation across the enterprise.

Press Release/ General
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January 19th, 2022/ by Route 101

High Performers Driving Growth Through Service 2022

Customer service is a powerful engine for growth, but not everyone has got it right. How can businesses deliver best-in-class experiences and achieve their growth goals in 2022?

Omnichannel/ Customer Experience/ Call Centre Technology/ General
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January 19th, 2022/ by Route 101

Customer Service: Your Not-So-Secret Weapon To Drive Business Growth in 2022

As a key differentiator between companies, a top consideration for customers, and a profit-generating force in its own right, it's impossible to overstate the importance of customer service to busines...

Omnichannel/ Customer Experience/ Call Centre Technology/ General
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January 19th, 2022/ by Route 101

5 Customer Service Traps That Could Derail Growth in 2022

After almost two years of adapting, transforming, and responding to unprecedented change, businesses are looking ahead with an eye for growth.  But what are the key pitfalls organisations must avoid i...

Customer Experience/ Call Centre Technology/ General
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January 19th, 2022/ by Route 101

The Biggest Areas for Investment for Customer Experience in 2022

With more than half of businesses (56%) making customer experience the top business priority for 2022, what are the key areas for investment for a successful customer growth strategy? 

Customer Experience/ Call Centre Technology/ General/ Cloud Technology/ Conversational AI
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December 1st, 2021/ by Route 101

5 ways to get better results for your outbound campaigns

5 methods businesses are using in 2021 to get the most out of their data and maximise the performance of outbound campaigns.

Call Centre Technology/ General
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October 21st, 2021/ by Route 101

Route 101 & Semafone Bring PCI DSS Compliant Payment Capabilities to Contact Centre

Leading CCaaS and data security & compliance leaders join forces to strengthen PCI DSS compliance & privacy capabilities for contact centres.

Press Release/ General
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October 7th, 2021/ by Route 101

Russell Attwood, CEO of Route 101, Named Among Top 50 Most Ambitious Business Leaders

 Russell Attwood, CEO of Route 101 named among UK’s Top 50 Most Ambitious Business Leaders for 2021.

Press Release/ General
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August 20th, 2021/ by Route 101

Route 101 Shortlisted in Comms Business Awards 2021

Route 101 has been named a finalist in the Managed Service Provider of the Year category in the Comms Business Awards 2021.

Press Release/ General
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August 20th, 2021/ by Route 101

Route 101 Shortlisted in National Technology Awards 2021

Route 101 has made the shortlist in the Outsourcing Company of the Year category in the National Technology Awards 2021.

Press Release/ General
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