The latest news, industry updates and insights

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September 23rd, 2020/ by Route 101

Is Poor CX Tech Holding You Back?

81.4% of boardrooms recognise CX as a competitive differentiator (Dimension Data), and yet, over half of organisations surveyed in the latest Contact Babel UK CX Decision Makers’ Guide 2019/20 reporte...

Customer Experience
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June 1st, 2020/ by Route 101

Route 101 Named Zendesk Master Partner

Route 101 are pleased to announce our new status as Zendesk Master Partner. As the highest tier achievable in the new Zendesk Partner Program, Master Partner badges can only be earned through strong a...

Press Releases
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May 22nd, 2020/ by Route 101

5 Key Ways to Improve Remote Agent Performance

Sympathy Matters: Be sensitive to the fact that this is an emotional time for many, and agents could be experiencing challenges in their personal lives. Many may be working-from-home for the very firs...

Cloud Technology
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May 22nd, 2020/ by Route 101

8 Tips To Handle Increased Call Volumes

Advice for handling increased call volumes during the Coronavirus crisis.  1. Bring in staff from other departments: Organisations can pivot existing staff to the contact centre. They don’t need to be...

Cloud Technology
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May 19th, 2020/ by Route 101

5 Ways to Meet Staff and Customer Needs During COVID-19

These are unprecedented times, and organisations are facing extreme pressures to continue serving customers and meeting the needs and expectations of their employees.

Customer Experience/ Cloud Technology
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April 21st, 2020/ by Route 101

Route 101 Recipient of Queen's Award 2020

A note from us: we won this award in April 2020, whilst still operating under the name 'Unify Communications Ltd'.

Press Releases
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March 26th, 2020/ by Route 101

Maintaining Business Continuity for Our Customers

If your organisation is currently struggling with continuing to serve customers whilst your agents (and everyone else) are in lockdown, you are not alone. This is a hard, scary time for all of us – an...

Customer Experience/ Cloud Technology
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January 9th, 2020/ by Route 101

NICE inContact and Zendesk Partner to Power Customer Experiences

Route 101 can now deliver a joint NICE inContact and Zendesk solution, with the recent announcement of a deeper integration between the two platforms.

Press Releases/ Cloud Technology
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August 22nd, 2019/ by Route 101

5 Questions to Ask Your Future Communications Provider

We get it – you’re constantly under pressure to improve your customer service, reduce your IT overheads and increase efficiency. Frequently, organisations are expected to do all the above with fewer r...

Cloud Technology
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March 25th, 2019/ by Route 101

Why the Modern Enterprise is Investing in UC in the Cloud

As the next generation enters the workforce, they naturally gravitate towards employers that can embrace flexible and remote work options – and the tools that enable it. 

Cloud Technology
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Latest Posts

Is Poor CX Tech Holding You Back?

September 23rd, 2020/ by Route 101

Route 101 Named Zendesk Master Partner

June 1st, 2020/ by Route 101

5 Key Ways to Improve Remote Agent Performance

May 22nd, 2020/ by Route 101

8 Tips To Handle Increased Call Volumes

May 22nd, 2020/ by Route 101