The latest news, industry updates and insights

March 29th, 2023/ by Route 101

FCA Consumer Duty: How CX Technology Can Help Financial Services Firms

The Financial Conduct Authority (FCA) will introduce a new regulatory framework called the Consumer ...

Customer Experience
March 23rd, 2023/ by Route 101

Route 101 kick-off charity efforts with 5-a-side football tournament

In support of CALM (our 2023 Charity of the Year), Route 101 are excited to host a 5-a-side football...

March 15th, 2023/ by Route 101

Meeting the challenge of change: 6 key takeaways for CX leaders

At our recent event in London, we invited a range of industry experts to talk about “Meeting the Cha...

March 8th, 2023/ by Route 101

CX Trends 2023: Understanding the power of customer sentiment

Understanding consumer sentiment gives CX leaders a window into how their customers truly feel about...

Industry News/ Infographics
February 21st, 2023/ by Route 101

CX Trends 2023: Delivering Personalised, Contextual Experiences

Delivering excellent CX is an integral part of building and maintaining a trusted brand and retainin...

Industry News/ Infographics
February 15th, 2023/ by Route 101

CX Trends 2023: Changing attitudes to AI and Automation leading to rising adoption

Automation and AI have become powerful tools in the CX arsenal over the last few years as organisati...

Industry News/ Conversational AI
January 16th, 2023/ by Route 101

Route 101 are Investing in a Carbon Neutral Future

At Route 101 we have always been conscious of our impact on the planet. We work closely with our sup...

January 12th, 2023/ by Route 101

FCA Consumer Duty – What Does It Mean for Your Customer Service?

The Financial Conduct Authority’s Consumer Duty marks a turning point for retail financial services....

CCaaS/ Customer Experience
January 11th, 2023/ by Route 101

Route 101 named Zendesk EMEA GTM Partner of the Year 2022

Bristol, UK – January 11th 2023 – Route 101 has been named a Zendesk Partner Awards winner. The annu...

Press Release/ General
November 8th, 2022/ by Route 101

Route 101 Partners with the Call Centre Management Association (CCMA)

Route 101 has today announced that it is embarking upon a new partnership with the CCMA (Call Centre...

Press Release
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