The latest news, industry updates and insights

blog feed image
April 12th, 2021/ by Route 101

Conversational AI and Customer Service: What's Driving Adoption?

Why are organisations increasingly looking to implement Conversational AI and automation in their service strategy? 

Conversational AI
blog feed image
April 12th, 2021/ by Route 101

Why Conversational AI for Customer Service?

Conversational AI makes it easy to provide automated self-service options for customers on web, mobile and voice channels. 

Conversational AI
blog feed image
April 9th, 2021/ by Route 101

What is Conversational AI and How Does it Work?

When we talk about Conversational AI, we’re referring to an array of technologies including chatbots, virtual assistants, and conversational IVR. They are technologies that users can talk to. Conversa...

Conversational AI
blog feed image
April 8th, 2021/ by Route 101

Route 101 Named NICE inContact EMEA Partner of the Year

Route 101 Named NICE inContact EMEA Partner of the Year Route 101 is delighted to have been named EMEA Partner of the Year by global CCaaS partner NICE inContact.

Press Releases
blog feed image
February 25th, 2021/ by Route 101

Route 101 Named Gamma Platinum Partner

Route 101 Earns Platinum Partner Status with Communications Partner Gamma Route 101 is proud to announce new Platinum Partner status with telephony and communications partner Gamma.

Press Releases
blog feed image
January 8th, 2021/ by Route 101

Route 101 Named Zendesk EMEA Partner of the Year

Route 101 are delighted to have been named Zendesk EMEA Partner of the Year. Announced on Thursday night during the Worldwide Partner Session, this award is a recognition of Route 101’s contribution t...

Press Releases
blog feed image
September 23rd, 2020/ by Route 101

Is Poor CX Tech Holding You Back?

81.4% of boardrooms recognise CX as a competitive differentiator (Dimension Data), and yet, over half of organisations surveyed in the latest Contact Babel UK CX Decision Makers’ Guide 2019/20 reporte...

Customer Experience
blog feed image
June 1st, 2020/ by Route 101

Route 101 Named Zendesk Master Partner

Route 101 are pleased to announce our new status as Zendesk Master Partner. As the highest tier achievable in the new Zendesk Partner Program, Master Partner badges can only be earned through strong a...

Press Releases
blog feed image
May 22nd, 2020/ by Route 101

5 Key Ways to Improve Remote Agent Performance

Sympathy Matters: Be sensitive to the fact that this is an emotional time for many, and agents could be experiencing challenges in their personal lives. Many may be working-from-home for the very firs...

Cloud Technology
blog feed image
May 22nd, 2020/ by Route 101

8 Tips To Handle Increased Call Volumes

Advice for handling increased call volumes during the Coronavirus crisis.  1. Bring in staff from other departments: Organisations can pivot existing staff to the contact centre. They don’t need to be...

Cloud Technology
1 2 3