The latest news, industry updates and insights

Zendesk Training Packages
September 25th, 2023/ by Route 101

New training packages to empower Zendesk users

Bristol, 25th September 2023 – Route 101, a leading Systems Integrator specialising in Contact Centr...

Press Release/ General
AI in retail, healthcare and utility sectors for improved CX
September 4th, 2023/ by Route 101

Discover how AI is transforming CX across key industry sectors

The popularity of artificial intelligence (AI) is growing at a relentless pace across a range of ind...

Customer Experience/ Conversational AI
August 30th, 2023/ by Route 101

Route 101 named supplier on CCS Network Services 3 framework (RM6116)

Bristol, 30th August 2023 – Route 101, a leading provider of customer engagement and communications ...

Press Release/ General
June 1st, 2023/ by Route 101

Important factors to keep in mind when transforming your customer engagement

In today's competitive business landscape, customer engagement is paramount. As customers seek perso...

Call Centre Technology
May 23rd, 2023/ by Route 101

5 Considerations when planning for technology change in the contact centre

In the ever-evolving technology seascape, contact centre leaders face both opportunities and challen...

Call Centre Technology/ General
May 11th, 2023/ by Route 101

Navigating the Technology Seascape: 6 Key Learnings for Contact Centre Leaders

The rapid pace of technological change can be overwhelming for contact centre leaders, who must navi...

Infographics/ Call Centre Technology
April 12th, 2023/ by Route 101

Identifying the triggers of change for CX leaders

The world of customer experience (CX) is constantly evolving, with new technologies and innovations ...

Call Centre Technology/ General/ Events
April 6th, 2023/ by Route 101

Four key factors affecting agent experience

The success of any organisation relies heavily on the customer experience it provides, and the conta...

Call Centre Technology
March 29th, 2023/ by Route 101

FCA Consumer Duty: How CX Technology Can Help Financial Services Firms

The Financial Conduct Authority (FCA) will introduce a new regulatory framework called the Consumer ...

Customer Experience
March 23rd, 2023/ by Route 101

Route 101 kick-off charity efforts with 5-a-side football tournament

In support of CALM (our 2023 Charity of the Year), Route 101 are excited to host a 5-a-side football...

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