Leading customer engagement and brand interaction providers join forces to deliver personalised automation across the customer journey.Press Release/ General
The Institute of Customer Experience’s latest research highlights areas for organisations to develop their service strategies whilst protecting business performance.Customer Experience/ Industry News/ General
Customer experience is a crucial aspect of your business as it can wield so much power over the success of your bottom line.
There are many different approaches that have a positive effect on your average handling time:
Once you’ve got the fundamentals and best practices around first call resolution in place, consider the following avenues for improving that FCR metric:
What is an omnichannel contact centre? An omnichannel contact centre is an integrated system that shares customer data across multiple communication channels, both automated and live, to provide seaml...
AI-Driven Knowledge Base An AI-Driven knowledge base can transform how your business delivers customer service.
Customer experience can make or break your business, especially if dealing with an urgent enquiry or problem.
Route 101 is delighted to have once again been named EMEA Partner of the Year by global CCaaS partner NICE CXone.Press Release/ General