With over a decade of experience behind us, we specialise in working with clients to migrate their existing Enterprise Communications and Contact Centre infrastructure to the Cloud. We partner with big names and bigger tech to create something brilliant.
Our team is very close knit; we appreciate a good work/life balance and there’s a dedicated break-out space (complete with on-site beer fridge and pool table) to help wind-down. With quarterly activities and evenings out, there’s always something to look forward to. If you enjoy working collaboratively to turn projects around, and you’re a whiz when it comes to innovative solutions - we want you.
An ideal opportunity for someone with a technical or customer service operations background to work in a customer facing role and develop their solutions engineering skills.
As part of our dynamic and customer focused operations team the Zendesk Engagement Manager will help to implement Contact Centre and Unified Communications projects to transform the way our customers engage with their end customers and employees across the globe - making it easy for them to deliver a “next generation” customer and employee experience.
An ideal opportunity for someone experienced working with, implementing and managing hosted/cloud based technologies and contact centre solutions.
The business is home to some truly exceptional people, who believe in going above and beyond to provide the very best services and solutions. That's why Route 101 makes such a concerted effort to ensure we remain a close-knit team - and that we take some time to have fun every once in a while!
Our quarterly socials provide our team with the chance to have some fun and try new things; so far we've been Go-Karting, taken part in a 'Total Wipeout' style challenge, tried our hands at clay pigeon shooting, tested our "soggy bottoms" in a Bake Off, competed to win 'The Cube', and done our best to crack 'The Crystal Maze'. There's been boat trips and track days and more meals than we can mention.
Culture of Appreciation
The business also runs a "Hero of the Quarter" initiative to recognise the team members who have stood out over the preceding quarter - voted for by colleagues. Our culture is one of recognition and appreciation, and we make sure to acknowledge and thank those who go the extra mile.
Investing in our People
Route 101 invests in our team. With numerous training, development and advancement opportunities, our staff know that the sky is the limit. In a business as dynamic and fast-growing as ours, many roles become what you make of them.
The business also offers a great private health plan, an extra day off on your birthday, and participates in various other initiatives to support employees.
Some pics from our recent (pre-Coronavirus) socials:
Our HQ: The Conifers, Bristol