Connect your contact centre to leading unified communications tools, and bring your platforms together in a single, unified agent interface. Help your agents to get connected in minutes with leading UC platforms like Microsoft Teams, Fuze, and more. Access the contact centre agent desktop, video, softphone, collaboration, chat, employee information and file management from within a single agent view with pre-built adapters that seamlessly integrate your UC tools and your contact centre interface.Book a discovery call
Route 101 can help you to build and expand your customer engagement eco-system. Bring your front office, back office, and branches together with UCaaS and CRM integrations, and add functionality as needed with off-the-shelf integrations and open APIs.
With synchronised presence and instant engagement, help agents collaborate internally. Make it simple for them to show as unavailable for contact handling – resulting in reduced average hold time and improved CSAT scores.
Seamlessly integrate leading UC tools with your contact centre interface
Presence sync reflects and agent’s status on the UC tool to the agent interface, and vice versa
Update new and expired user information automatically with address book and directory sync
See how Shell Energy’s 1,400 agents used our platforms to reduce AHT by 50% and save £2 million in annualised operational costs.Read More
Social Energy needed a customer service platform which would enable them to scale quickly help them deal with complex queries across multiple channels.Read More
Holland & Barrett’s omnichannel service platform allowed them to handle a 500% increase in contact volume and launch a dedicated HR line for staff in <72 hours.Read More
See how moving to the cloud meant Nuffield Health’s 630 agents could deliver a high level of service and customer experience.Read More
See how moving to the cloud meant Teign Housing's advisors could get a handle on multiple interaction channels.Read More
Longleat Enterprises get the most from Zendesk platform and introduce new self-service capabilities to manage demand.Read More
Belmond prioritises intelligent interaction routing and increased data insights with NICE CXone – implemented by Route 101.Read More
musicMagpie uses Zendesk and DigitalGenius to manage inbound contact and halve resolution times.Read More
Teleperformance UK Group worked with Route 101 to implement NICE CXone - enabling the business to scale at speed and meet unprecedented levels of inbound demand.Read More
Resolve increasingly complex customer interactions with single-click call, chat, and email to reach anyone in your organisation.
With a pre-built solution, you can reduce the costs in building a custom UCaaS integration and speed up the time to deployment.