Equipment Rental Group Power Omnichannel Service in the Cloud with Route 101

Vp plc Brandon Hire Station is a specialist equipment rental group, providing products and services to a diverse range of end markets including infrastructure, construction, housebuilding and oil and gas - both in the UK and, increasingly, overseas. The business engaged Route 101 to support a pre-defined strategy of improvement across the service centre. 

Download the case study to discover:

  • How Route 101 helped its customer service team meet evolving omnichannel requirements
  • How the solutions boosted CSAT by adding personalisation capabilities and offering service through preferred channels
  • The ways Vp plc Brandon Hire Station were able to boost operational efficiency and sales by reducing abandonment and customer frustration

Download the case study to read more.
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