Equipment Rental Group Power Omnichannel Service in the Cloud with Route 101
Vp plc Brandon Hire Station is a specialist equipment rental group, providing products and services to a diverse range of end markets including infrastructure, construction, housebuilding and oil and gas - both in the UK and, increasingly, overseas. The business engaged Route 101 to support a pre-defined strategy of improvement across the service centre.
Download the case study to discover:
How Route 101 helped its customer service team meet evolving omnichannel requirements
How the solutions boosted CSAT by adding personalisation capabilities and offering service through preferred channels
The ways Vp plc Brandon Hire Station were able to boost operational efficiency and sales by reducing abandonment and customer frustration