Simplify your customer engagement workflows and spark collaboration across your organisation with NICE CXone for Microsoft Teams.
NICE CXone are one of a very select group of vendors certified by Microsoft
Intuitive consolidated desktop for a simplified agent experience.
Faster resolutions with real-time collaboration. Resolve complex customer interactions by accessing experts anywhere in your organisation.
Better CX and stronger performance with streamlined collaboration and market-leading voice services.
Pre-built integration deploys in hours and scales with your business – meaning you can be more flexible and more agile.
Alongside our Contact Centre integration for Teams, we offer support with:
Boost agent productivity with embedded agent controls directly within Teams. Seamless access to full contact centre tools.
Faster service and higher first contact resolution with Directory and presence sync. It’s easy to find and connect with Teams users outside the contact centre.
Reduce dropped and abandoned calls with carrier-grade voice services delivered over a secure internet connection with Microsoft’s Direct Routing.
Give agents the apps and sites they need inside of Teams with customisable workspaces. Improve productivity and reduce AHT.
Resolve increasingly complex customer interactions with single-click call, chat, and email to reach anyone in your organisation.
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