Simplify your customer engagement workflows and spark collaboration across your organisation with NICE inContact CXone for Microsoft Teams.
NICE inContact are one of a very select group of vendors certified by Microsoft
Intuitive consolidated desktop for a simplified agent experience.
Faster resolutions with real-time collaboration. Resolve complex customer interactions by accessing experts anywhere in your organisation.
Better CX and stronger performance with streamlined collaboration and market-leading voice services.
Pre-built integration deploys in hours and scales with your business – meaning you can be more flexible and more agile.
Alongside our Contact Centre integration for Teams, we offer support with:
Boost agent productivity with embedded agent controls directly within Teams. Seamless access to full contact centre tools.
Faster service and higher first contact resolution with Directory and presence sync. It’s easy to find and connect with Teams users outside the contact centre.
Reduce dropped and abandoned calls with carrier-grade voice services delivered over a secure internet connection with Microsoft’s Direct Routing.
Give agents the apps and sites they need inside of Teams with customisable workspaces. Improve productivity and reduce AHT.
Resolve increasingly complex customer interactions with single-click call, chat, and email to reach anyone in your organisation.
See how Shell Energy’s 1,400 agents used our platforms to reduce AHT by 50% and save £2 million in annualised operational costs.Read More
Social Energy needed a customer service platform which would enable them to scale quickly help them deal with complex queries across multiple channels.Read More
Holland & Barrett’s omnichannel service platform allowed them to handle a 500% increase in contact volume and launch a dedicated HR line for staff in <72 hours.Read More
Discover how Silverstone Circuits unlocked a single view of customer interactions, whilst empowering their agents to deliver multi-channel service.Read More
See how moving to the cloud meant Nuffield Health’s 630 agents could deliver a high level of service and customer experience.Read More
Read how we implemented a hosted telephony solution to enable public sector recruitment specialists Affinity Workforce to establish an independent infrastructure.Read More
See how moving to the cloud meant Teign Housing's advisors could get a handle on multiple interaction channels.Read More