Integrate your Contact Centre with Microsoft Teams

Drive productivity, improve KPI's, and boost agent satisfaction with advanced telephony and contact centre capabilities for Microsoft Teams.

Simplify your customer engagement workflows and spark collaboration across your organisation with NICE inContact CXone for Microsoft Teams. 

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NiC

CCaaS + UCaaS 

  • NICE inContact are one of a very select group of vendors certified by Microsoft 

  • Intuitive consolidated desktop for a simplified agent experience.

  • Faster resolutions with real-time collaboration. Resolve complex customer interactions by accessing experts anywhere in your organisation.

  • Better CX and stronger performance with streamlined collaboration and market-leading voice services.

  • Pre-built integration deploys in hours and scales with your business – meaning you can be more flexible and more agile.

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How Route 101 can help amplify the value of your Microsoft Teams

By working with you to implement Microsoft cloud technologies or showing you how to make the most of your existing Office365, Route 101 can help your business adapt to changing demands.

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Alongside our Contact Centre integration for Teams, we offer support with: 

MS Teams + your contact centre = seamless collaboration for better business results.

  • Boost agent productivity with embedded agent controls directly within Teams. Seamless access to full contact centre tools.

  • Faster service and higher first contact resolution with Directory and presence sync. It’s easy to find and connect with Teams users outside the contact centre.

  • Reduce dropped and abandoned calls with carrier-grade voice services delivered over a secure internet connection with Microsoft’s Direct Routing.

  • Give agents the apps and sites they need inside of Teams with customisable workspaces. Improve productivity and reduce AHT.

Microsoft Teams

UCaaS integrations to make your entire organisation accessible.

Resolve increasingly complex customer interactions with single-click call, chat, and email to reach anyone in your organisation.

  • Easy click-to-dial functions support warm hand-offs
  • Access a one-click, intelligent directory of your organisation with a single agent interface
  • Increase first contact resolution rates by minimising failed call transfers and consult attempts with unavailable resources

Learn more about our UCaaS integrations


Customer Success Stories...

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Understand more about our Communications and Collaboration solutions and how we can help you to make the most from Microsoft Teams.

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