Supercharge service conversations with real-time co-browsing and screen sharing. Make it simple for customers to share browser pages with agents without disrupting their conversation. Upgrade a voice or chat conversation by switching to video chat and guide your customers in real-time with Draw tools to highlight key elements on screen. Share documents securely and help your visitors remotely whilst delivering an in-person experience.
Surfly differs from other co-browsing software as all elements (including iFrames) can function correctly within the co-browsing session. With a user and agent experience that is much faster than other solutions, audio and video are synced, and visual updates can be efficiently captured.
Co-browsing that works on any web page – even those you don’t control.
Whether your customers are connecting through WhatsApp, Facebook, phone, or webchat you can launch co-browsing sessions directly from any web application.
Help agents and customers to connect and collaborate like they’re sitting side-by-side.
Co-browsing technology for a simple, smooth, and secure customer service experience. Customers click a link/button to launch a co-browsing session in their browser window. No software to download, no code to add – easily integrate co-browsing into any platform with a well-documented API.
Co-browsing solutions for your support team.
Serve customers more effectively with real-time screen sharing. Agents can work with customers to complete forms, amend account settings or purchase items online. Advisors are easily able to use the co-browsing software to show product features, fill out forms together with the customer, or explain an offer in more detail.
Co-browsing solutions to close more sales.
Empower your sales team to work together with your customers in financial services, online travel, e-commerce and more. Finalise the steps required and make things as frictionless as possible for prospective customers.
|Comparison||Surfly Co-Browsing||Embedded Co-Browsing||Remote Browser||Screen Sharing|
|No website changes required||✔||X||✔||✔|
|Universal (IFrame & 3rd party content)||✔||X||✔||✔|
|Fine-grained control switching||✔||X||X||X|
|No Installation or Extension||✔||✔||✔||X|
|Can be integrated in web apps||✔||✔||X||X|
|Restricted only to the web||✔||✔||✔||X|
See how Shell Energy’s 1,400 agents used our platforms to reduce AHT by 50% and save £2 million in annualised operational costs.Read More
Social Energy needed a customer service platform which would enable them to scale quickly help them deal with complex queries across multiple channels.Read More
Holland & Barrett’s omnichannel service platform allowed them to handle a 500% increase in contact volume and launch a dedicated HR line for staff in <72 hours.Read More
See how moving to the cloud meant Nuffield Health’s 630 agents could deliver a high level of service and customer experience.Read More
See how moving to the cloud meant Teign Housing's advisors could get a handle on multiple interaction channels.Read More
Longleat Enterprises get the most from Zendesk platform and introduce new self-service capabilities to manage demand.Read More
Belmond prioritises intelligent interaction routing and increased data insights with NICE CXone – implemented by Route 101.Read More
musicMagpie uses Zendesk and DigitalGenius to manage inbound contact and halve resolution times.Read More
Real-time, proactive co-browsing means you can offer help when and where your customers need it.
Co-browsing software that completely integrates into your web application with no software installation or configuration required.
Running on all browsers and devices, our co-browsing software works well with the tools you already use - and it’s fully customisable so you can make it your own. iFrame or framesets work on all 3rd party content and make it simple to navigate any embedded content like Google Maps, Disqus or Social buttons.
HIPAA | ISO 27001 | AICPA SOC | PCI DSS | GDPR Compliant
Co-browse and screen-share both let customers share what they are looking at with agents. However, there are some key differences in functionality. Unlike screen-sharing, co-browsing means you share your web browser or mobile application, not your complete desktop. The most secure co-browsing solutions are 100% browser-based, without requiring any download or plugin installation.
Co-browsing solutions mean customer service agents can:
Co-browsing software means agents can’t see sensitive information and can accompany customers through the whole session without compromising security, whilst screen-sharing will share the entire screen or application, without any restrictions. Because screen-sharing solutions are pixel-based, where the controller constantly takes snapshots of the screen and sends them across to the other side in compressed form, screen updates are often slow and low quality. Co-browsing means agents can browse the internet together with your customer, instead of just looking at an image of a website on someone else’s computer.