Fleet rental specialist improves operations with a reliable service platform, maintaining continuity and avoiding disruptive outages

Founded in 2011, Fulcrum Automotive offers a comprehensive range of automotive solutions. At the core of the company is its highly skilled and experienced customer service team. They specialise in a variety of services, such as vehicle rentals, automotive glass management, damage and fines management, pool fleet management, after-hours support, and bespoke projects.

Fulcrum Automotive has a team of around 50 staff, of which 43 are in the contact centre, where the main communication channels are voice and email. Although the existing technology has supported the business for many years, recent system outages have caused disruptions to daily operations.

Download the case study to see how Route 101 helped Fulcrum Automotive:

• Implement a reliable contact centre service platform without disruptive outages
• Deliver robust reporting capabilities that enable data-driven decision-making
• Deploy a centralised dashboard for agents and team leaders, offering a “single pane of glass” view to streamline QM and MI