Faster, more effective service without breaking your budgets

Put every pound to good use. Route 101’s true cloud solutions can help you to deliver seamless service whilst increasing efficiency, boosting trust and empowering better decision-making. With an excellent track record of delivering projects into the public sector, and fully G-Cloud 14 compliant, Route 101 can help you keep service at the centre of your operation.

Government | Healthcare | Education | Housing | Charities

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Our solutions can help you to:

  • Help your clients to solve problems faster with intuitive self-service across digital and IVR, and empower agents with dynamic knowledge and real-time coaching.
  • Reduce operating costs by up to 30% by upgrading to a modern, efficient, cloud-native contact centre.
  • Adapt to manage spikes in volume and emergencies by easily adding agents or modifying existing configurations,
  • Respond faster with seamless omnichannel outbound campaigns

Route 101 have an excellent track record of delivering projects to the public sector

Build more meaningful client relationships

Deliver around-the-clock support to your clients with easy-to-use, secure digital solutions that centralise communication and streamline workflows.

  • Get a complete view of how people interact with your organisation; manage and monitor your channels from one place.

  • Offer support on channels of choice with platforms that simplify the process of adding new contact channels.

  • Overcome the limitations of on-premise contact centre solutions, and increase client satisfaction with a secure, compliant cloud platform.

  • Reduce costs by only paying for what you use. No need to consume budget for maintenance and hardware support.

  • Respond rapidly to changing requirements with the freedom to quickly and easily expand an existing channel or deploy remote workers where necessary.

  • Ensure the security of client data journeys with robust, fully compliant platforms in the cloud.

  • Improve management productivity with unified configuration and administration across digital and voice channels

Route 101 provides:

  • Solutions to deliver faster, more effective service at scale.

  • Expert consultancy, strategy, training, and implementation services.

  • Listed on G-Cloud 14 to ease procurement and budget challenges.

  • 24/7/365 support with a UK-based team

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Take your contact centre technology estate to the next level

  • Prioritise vulnerable customers with intelligent routing

  • Drive greater efficiencies whilst delivering the experience clients demand over the channels they prefer

  • Enable hybrid working, anywhere. Drive collaboration and problem-solving with integrated applications.

  • Enrich your public service with seamless capture of important MI and data for analytics, reporting and future strategic planning

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Route 101 helps The Planning Inspectorate improve management of customer enquiries

Learn how we partnered with this government agency to improve casework efficiency through a fully automated ticketing platform, reliable reporting, and comprehensive agent training.

Download the case study

 

Route 101 & PINS Case Study
Route 101 approved for UK Government’s G-Cloud 14 Framework

Route 101 approved for UK Government’s G-Cloud 14 Framework

We have been officially approved as a Cloud Software and Cloud Support supplier on the UK government G Cloud framework. This framework assists public sector organisations with procurement, allowing them to find and compare services, reducing the need for a full tender process. 

 


Committed to practices that have a beneficial impact on society

By supporting local charities, actively attempting to limit our carbon footprint, and working closely with our suppliers to promote ethical practices and conduct.

Find out more

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Further reading

Zendesk CX Trends 2025: Surge Ahead with Human-Centric AI

Zendesk CX Trends Report 2025 Image-1

Find out how AI is transforming the industry, delivering real results for CX leaders - and setting the pace for those looking to stay ahead.

Download the report

Future-Proof with Knowledge Base Whitepaper 2024

Knowledge Base Whitepaper Image

We explored how a well-managed knowledge base can help CX leaders empower customers, reduce employee workload, and cut costs.

Read the whitepaper


Request a free, no obligation discovery call today

Speak with our team to learn how you can provide a faster, more effective service without breaking your budgets

Book a discovery call