Put every pound to good use. Route 101’s true cloud solutions can help you to deliver seamless service whilst increasing efficiency, boosting trust and empowering better decision-making. With an excellent track record of delivering projects into the public sector, and fully G-Cloud 13 compliant, Route 101 can help you keep service at the centre of your operation.
Get a complete view of how people interact with your organisation; manage and monitor your channels from one place.
Offer support on channels of choice with platforms that simplify the process of adding new contact channels.
Overcome the limitations of on-premise contact centre solutions, and increase client satisfaction with a secure, compliant cloud platform.
Reduce costs by only paying for what you use. No need to consume budget for maintenance and hardware support.
Respond rapidly to changing requirements with the freedom to quickly and easily expand an existing channel or deploy remote workers where necessary.
Ensure the security of client data journeys with robust, fully compliant platforms in the cloud.
Improve management productivity with unified configuration and administration across digital and voice channels
Prioritise vulnerable customers with intelligent routing
Drive greater efficiencies whilst delivering the experience clients demand over the channels they prefer
Enable hybrid working, anywhere. Drive collaboration and problem-solving with integrated applications.
Enrich your public service with seamless capture of important MI and data for analytics, reporting and future strategic planning
We have been officially approved as a Cloud Software and Cloud Support supplier on the UK government G Cloud framework. This framework assists public sector organisations with procurement, allowing them to find and compare services, reducing the need for a full tender process.