Faster, more effective service without breaking your budgets

Put every pound to good use. Route 101’s true cloud solutions can help you to deliver seamless service whilst increasing efficiency, boosting trust and empowering better decision-making. With an excellent track record of delivering projects into the public sector, and fully G-Cloud 13 compliant, Route 101 can help you keep service at the centre of your operation.

Government | Healthcare | Education | Housing | Charities

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Our solutions can help you to:

  • Help your clients to solve problems faster with intuitive self-service across digital and IVR, and empower agents with dynamic knowledge and real-time coaching.
  • Reduce operating costs by up to 30% by upgrading to a modern, efficient, cloud-native contact centre.
  • Adapt to manage spikes in volume and emergencies by easily adding agents or modifying existing configurations,
  • Respond faster with seamless omnichannel outbound campaigns

Route 101 have an excellent track record of delivering projects to the public sector

Build more meaningful client relationships

Deliver around-the-clock support to your clients with easy-to-use, secure digital solutions that centralise communication and streamline workflows.

  • Get a complete view of how people interact with your organisation; manage and monitor your channels from one place.

  • Offer support on channels of choice with platforms that simplify the process of adding new contact channels.

  • Overcome the limitations of on-premise contact centre solutions, and increase client satisfaction with a secure, compliant cloud platform.

  • Reduce costs by only paying for what you use. No need to consume budget for maintenance and hardware support.

  • Respond rapidly to changing requirements with the freedom to quickly and easily expand an existing channel or deploy remote workers where necessary.

  • Ensure the security of client data journeys with robust, fully compliant platforms in the cloud.

  • Improve management productivity with unified configuration and administration across digital and voice channels

Route 101 provides:

  • Solutions to deliver faster, more effective service at scale.

  • Expert consultancy, strategy, training, and implementation services.

  • Listed on G-Cloud 13 to ease procurement and budget challenges.

  • 24/7/365 support with a UK-based team

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Take your contact centre technology estate to the next level

  • Prioritise vulnerable customers with intelligent routing

  • Drive greater efficiencies whilst delivering the experience clients demand over the channels they prefer

  • Enable hybrid working, anywhere. Drive collaboration and problem-solving with integrated applications.

  • Enrich your public service with seamless capture of important MI and data for analytics, reporting and future strategic planning

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Route 101 deployed Teign Housing's communications infrastructure within 2 weeks!

Find out how we helped a registered charity move their interactions handling to the cloud - whilst empowering advisors to work remotely

Read the case study


Route 101 approved for UK Government’s G-Cloud 13 Framework

We have been officially approved as a Cloud Software and Cloud Support supplier on the UK government G Cloud framework. This framework assists public sector organisations with procurement, allowing them to find and compare services, reducing the need for a full tender process. 

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Committed to practices that have a beneficial impact on society

By supporting local charities, actively attempting to limit our carbon footprint, and working closely with our suppliers to promote ethical practices and conduct.

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Further reading

Supporting housing providers


Find out more about how Route 101 and NICE CXone can support housing providers in becoming resident centric.

Read the whitepaper

Government CX Trends 2022


Read more on Zendesk's trends in 2022 for customer experience for Government organisations.

Discover the trends

Request a free, no obligation discovery call today

Speak with our team to learn how you can provide a faster, more effective service without breaking your budgets

Book a discovery call