The Revel Collective operates a nationwide portfolio of 60 venues under three major brands: Revolution, Revolucion de Cuba and Peach Pubs. Each location offers food, drink, and event spaces, combining the individuality of its local setting with a consistent standard of service across the estate.
To support rising call volumes and increasingly varied booking enquiries, the business set out to centralise customer communications. A more connected approach would enable faster responses during peak periods, provide real-time insight for operational decision-making, and deliver a consistent experience for every caller. It was also essential that the solution integrate with existing booking systems, equip agents with the right information, and scale effortlessly across all venues.
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