Top UK payment provider works with Route 101 to modernise its contact centre and workforce management solutions

Dojo, a premier payment provider in the UK, offers secure and speedy payment solutions to businesses of all sizes. Whether accepting payments in person, online, or over the phone, Dojo’s merchant services provide a range of options to suit any business need. As a trusted partner, Dojo enables businesses to trade securely and efficiently, while benefiting from first-class customer support seven days a week.

However, Dojo’s contact centre platform was approaching end-of-life and did not enable the next-generation of functionality that the business sought to continue to manage customer enquiries in the most efficient and timely way. Likewise, the Workforce Management (WFM) system the business used necessitated a lot of manual work, which was time-consuming and would only become more restrictive as the business grew.

Download the case study to learn how Route 101 helped Dojo with:

  • Fully updating and optimising contact centre software for more than 250 agents
  • Introducing a modern workforce management (WFM) solution
  • Improving outbound call efficiency through better dialler functionality
  • Integrating all new systems with existing platforms
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