Dojo, a premier payment provider in the UK, offers secure and speedy payment solutions to businesses of all sizes. Whether accepting payments in person, online, or over the phone, Dojo’s merchant services provide a range of options to suit any business need. As a trusted partner, Dojo enables businesses to trade securely and efficiently, while benefiting from first-class customer support seven days a week.
However, Dojo’s contact centre platform was approaching end-of-life and did not enable the next-generation of functionality that the business sought to continue to manage customer enquiries in the most efficient and timely way. Likewise, the Workforce Management (WFM) system the business used necessitated a lot of manual work, which was time-consuming and would only become more restrictive as the business grew.
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