Explore the key findings from the 2023 CCMA research initiative, supported by Route 101. Uncover the top technology priorities, learn how to navigate emerging technologies, and find out how to build ...
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Discover insights from the latest CCMA research initiative, supported by Route 101. Learn practical tips for cutting through industry hype and jargon, uncover the true potential of AI, and find out ...
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Join Route 101, Calabrio, and the Northern Contact Centre Forum for an excellent evening of networking and a delicious three-course meal at The Ivy Manchester. This event will also feature ...
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Learn how to make the most of your Zendesk Support instance. We will cover the techniques to streamline workflows, examine how to maximise agent productivity, and much more!
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Register for this online webinar, featuring Blackcircles and Route 101. We’ll share strategies for successfully integrating automation into your contact centre operations while preserving that ...
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Route 101's Annual Conference is returning to London on 19th November 2024! 'Redefining CX in the Age of AI' brings together industry leaders, innovators, and technology experts to explore the ...
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Explore the future of call and contact centres and customer experience at the Call & Contact Centre Expo! Join us on 27th-28th November 2024, at the ExCeL Exhibition Centre in London. You can find us ...
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Register for this online webinar, featuring Vivobarefoot and Route 101. This virtual event will highlight the importance of a centralised knowledge base. Learn how a strong knowledge management ...
View DetailsExplore the key findings from the 2023 CCMA research initiative, supported by Route 101. Uncover the top technology priorities, learn how to navigate emerging technologies, and find out how to build successful partnerships with vendors and systems integrators.
Discover insights from the latest CCMA research initiative, supported by Route 101. Learn practical tips for cutting through industry hype and jargon, uncover the true potential of AI, and find out how CX leaders can effectively harness this technology.
Join Route 101, Calabrio, and the Northern Contact Centre Forum for an excellent evening of networking and a delicious three-course meal at The Ivy Manchester. This event will also feature discussions on the latest trends and technological advancements in WFM for the contact centre industry.
Learn how to make the most of your Zendesk Support instance. We will cover the techniques to streamline workflows, examine how to maximise agent productivity, and much more!
Register for this online webinar, featuring Blackcircles and Route 101. We’ll share strategies for successfully integrating automation into your contact centre operations while preserving that crucial human touch. Discover how to use the right tools, resources, and training to exceed customer expectations.
Route 101's Annual Conference is returning to London on 19th November 2024! 'Redefining CX in the Age of AI' brings together industry leaders, innovators, and technology experts to explore the latest developments that are transforming customer interactions. Attendees will gain insights into the ever changing landscape of trends and technology. We can’t wait!
Explore the future of call and contact centres and customer experience at the Call & Contact Centre Expo! Join us on 27th-28th November 2024, at the ExCeL Exhibition Centre in London. You can find us with our partner, NICE, at stand CC-M30. Come by and say hello!
Register for this online webinar, featuring Vivobarefoot and Route 101. This virtual event will highlight the importance of a centralised knowledge base. Learn how a strong knowledge management strategy can transform your contact centre and enable AI-driven customer experiences.
