Upcoming Events & Webinars

 


18 Jun 2025 (10:00)

Customer Experience in the Age of AI

Join Route 101, AWS, Zendesk, and The CX Academy in London on 18th June! We’re bringing CX leaders together for a day of insight and practical discussion. We’ll explore how AI can help improve service performance and support growth - covering everything from automation and agent assist tools to the tech foundations that make smarter, more flexible support possible.


1 Jul 2025 (9:00)

NICE Interactions International 2025

Join thousands of CX experts and leaders at this largest industry event to experience firsthand the latest innovation, insights, expert analysis, and the essential best practices to transform your business. This event takes place on 1-2 July 2025 at the Allianz Stadium Twickenham in London. Secure your place today.


3 Jul 2025 (10:00)

CCMA Contact Centre Strategy Summit

Join us for a day built for senior contact centre leaders, packed with practical insights to unlock operational potential. Hear a keynote presentation on turning contact centres into strategic assets, explore real-world case studies on data-led decisions and change, and take part in lively roundtables on leadership and AI.