Upcoming Events & Webinars

 


30 Apr 2024 (18:45)

Harnessing the Power of AI: An Executive Dinner

Register your interest in an evening of strategic discourse at The Ivy, Manchester, as we gather to delve into the transformative power of AI in the contact centre industry.


8 May 2024 (8:30)

Beyond Ticketing: The Future of Omnichannel CX

Join Route 101 and the Customer Experience Foundation (CXFO) for breakfast at The Savoy! We'll dive into the evolving needs and expectations of today’s consumers, exploring practical ways to connect with them on a deeper level and provide personalised experiences.


15 May 2024 (9:00)

Route 101 Zendesk Support Training

Learn how to make the most of your Zendesk Support instance. We will cover the techniques to streamline workflows, examine how to maximise agent productivity, and much more!


6 Jun 2024 (11:30)

Transformation & Innovation (T&I) Group

Join Route 101, the South West Contact Centre Forum, and the Northern Contact Centre Forum to explore the best approaches to automating personalisation at scale and driving more cohesive customer experiences in contact centres.


20 Jun 2024 (13:00)

Zendesk Showcase in London

The Zendesk Showcase event is heading to London on 20th June 2024. Be among the first to experience the latest Zendesk offerings, transform your service strategy, and network with key industry professionals.


24 Jun 2024 (9:00)

NICE Interactions International

Attend this event to dive into the latest innovations, gain valuable insights, receive expert analysis, and learn best practices to transform your business. Register today.