Upcoming Events & Webinars

 


26 Mar 2024 (11:30)

Transformation & Innovation (T&I) Group

Join Route 101 and The South West and Northern Contact Centre Forum to discuss how providing your team with the right tools can help tackle cognitive overload and improve the employee experience.


27 Mar 2024 (9:00)

Route 101 Zendesk Support Training

Learn how to make the most of your Zendesk Support instance. We will cover the techniques to streamline workflows, examine how to maximise agent productivity, and much more!


25 Apr 2024 (12:00)

Webinar: Balancing Compliance and Customer Experience in Social Housing

We're thrilled to invite you to our Social Housing Webinar Series. Our first event puts a spotlight on external governance measures. We'll be looking at tools to empower housing associations to scrutinise decision-making on handling sensitive enquiries from residents.


30 Apr 2024 (18:45)

Harnessing the Power of AI: An Executive Dinner

Register your interest in an evening of strategic discourse at The Ivy, Manchester, as we gather to delve into the transformative power of AI in the contact centre industry.


20 Jun 2024 (9:30)

Zendesk Showcase in London

Zendesk Showcase event is coming to London on 20th June 2024. Experience new Zendesk offerings first hand and enjoy immersive experience – stay tuned for more information.


24 Jun 2024 (9:00)

NICE Interactions International

Attend this event to dive into the latest innovations, gain valuable insights, receive expert analysis, and learn best practices to transform your business. Register today.