Explore the key findings from the 2023 CCMA research initiative, supported by Route 101. Uncover the top technology priorities, learn how to navigate emerging technologies, and find out how to build ...
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Discover insights from the latest CCMA research initiative, supported by Route 101. Learn practical tips for cutting through industry hype and jargon, uncover the true potential of AI, and find out ...
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Learn how to make the most of your Zendesk Support instance. We will cover the techniques to streamline workflows, examine how to maximise agent productivity, and much more!
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Participate in this exclusive event at Dojo HQ in Bristol, where you’ll uncover the key strategies for employee engagement. This event is available to CCMA members only.
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Register for this CX Webinar from the Customer Experience Foundation, featuring Blackcircles and Route 101. We’ll share strategies for successfully integrating automation into your contact centre ...
View DetailsExplore the key findings from the 2023 CCMA research initiative, supported by Route 101. Uncover the top technology priorities, learn how to navigate emerging technologies, and find out how to build successful partnerships with vendors and systems integrators.
Discover insights from the latest CCMA research initiative, supported by Route 101. Learn practical tips for cutting through industry hype and jargon, uncover the true potential of AI, and find out how CX leaders can effectively harness this technology.
Learn how to make the most of your Zendesk Support instance. We will cover the techniques to streamline workflows, examine how to maximise agent productivity, and much more!
Participate in this exclusive event at Dojo HQ in Bristol, where you’ll uncover the key strategies for employee engagement. This event is available to CCMA members only.
Register for this CX Webinar from the Customer Experience Foundation, featuring Blackcircles and Route 101. We’ll share strategies for successfully integrating automation into your contact centre operations while preserving that crucial human touch. Discover how to use the right tools, resources, and training to exceed customer expectations.
