Upcoming Events & Webinars


26 Mar 2024 (11:30)

Transformation & Innovation (T&I) Group

Join Route 101 and The South West and Northern Contact Centre Forum to discuss how providing your team with the right tools can help tackle cognitive overload and improve the employee experience.

27 Mar 2024 (9:00)

Route 101 Zendesk Support Training

Learn how to make the most of your Zendesk Support instance. We will cover the techniques to streamline workflows, examine how to maximise agent productivity, and much more!

25 Apr 2024 (12:00)

Webinar: Balancing Compliance and Customer Experience in Social Housing

Take part in our webinar, co-hosted with NICE, to discover how the right technology can assist housing associations in achieving both high-quality customer service and compliance with industry standards.