Upcoming Events & Webinars

 


25 Mar 2026 (12:30)

Virtual Forum: How to Make Workforce Management More Efficient with AI

Join Route 101 and Calabrio for a virtual lunch forum to discover how AI-enabled Workforce Intelligence (WFI) and Continuous Improvement (CI) can strengthen workforce performance, improve quality, and enhance the customer experience.


26 Mar 2026 (11:15)

Zendesk CX Trends 2026 Manchester

Don’t miss the upcoming CX Trends event series this March, where industry leaders share the trends and AI strategies transforming customer experience. Get inspired by proven success stories, participate in interactive sessions, and uncover new opportunities to accelerate growth.


13 May 2026 (10:00)

Route 101 Annual Customer Conference

The Route 101 Flagship Annual Customer event. This year’s event unites CX leaders, innovators, and technology specialists to explore the latest developments in CX. Attendees experienced honest insights, real-world stories, and a clear picture of what was next – giving them the knowledge to stay ahead of the curve.