Many contact centre leaders see the potential of AI and automation but struggle to justify the investment and risk needed for large-scale change. In this webinar, we’ll show you how to build a ...
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Elevate Northern CX returns for an exclusive afternoon of insight, conversation, and connection. Join fellow CX and contact centre leaders for guided wine tastings, expert-led discussions, and ...
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The Route 101 Flagship Annual Customer event. This year’s event unites CX leaders, innovators, and technology specialists to explore the latest developments in CX. Attendees experienced honest ...
View DetailsMany contact centre leaders see the potential of AI and automation but struggle to justify the investment and risk needed for large-scale change. In this webinar, we’ll show you how to build a business case using a phased blueprint that links technology to self-funding milestones. You’ll learn how to transform a traditional contact centre into a strategic value centre by identifying high-impact, tactical wins that create momentum and deliver tangible ROI.
Elevate Northern CX returns for an exclusive afternoon of insight, conversation, and connection. Join fellow CX and contact centre leaders for guided wine tastings, expert-led discussions, and real-world CX stories. Explore how modern knowledge management, automation, and AI are shaping customer experience in 2026 and beyond. All set in the brand-new Just Eat HQ, with great food, great people, and meaningful networking.
The Route 101 Flagship Annual Customer event. This year’s event unites CX leaders, innovators, and technology specialists to explore the latest developments in CX. Attendees experienced honest insights, real-world stories, and a clear picture of what was next – giving them the knowledge to stay ahead of the curve.
