Our pre-built CRM integrations help you consolidate your customer context and contact centre controls in a single interface. Give agents quick and easy access to the tools and information they need so they can handle more interactions in less time, whilst delivering more personalised service.Book a discovery call
Use CRM data to identify customers and connect them to the most suitable agent and improve First Contact Resolution and Average Handle Time rates whilst boosting customer and agent satisfaction.
Deploy integrations to market leading CRM systems like Salesforce, Microsoft Dynamics, Oracle Service Cloud, ServiceNow, Zendesk, NetSuite and SugarCRM in hours, and scale them as your business needs evolve.
Empower agents with a 360-degree view of data from across the entire customer journey. Help your agents to deliver personalised interactions to make your customers feel valued and distinguish you from the competition.
Reduce your Average Handle Time (AHT) by providing your agents with all relevant customer information before the interaction begins.
Boost your agent satisfaction by empowering them to deliver better outcomes for your customers and your business.
Maximise your CRM ROI by using CRM data to improve and personalise customer interactions in your contact centre.
Increase agent efficiency. Give your agents quick and easy access to the tools and information they need to do more in less time.
Streamline call handling with an integrated softphone and click-to-dial capabilities.
Improve your handle times by automatically delivering a holistic view of the customer’s history directly to your agent desktop so they can unlock the context behind interactions and determine the best course of action.
Reduce after-call work by automatically updating CRM records with contact centre interactions data.
See how Shell Energy’s 1,400 agents used our platforms to reduce AHT by 50% and save £2 million in annualised operational costs.Read More
Social Energy needed a customer service platform which would enable them to scale quickly help them deal with complex queries across multiple channels.Read More
Holland & Barrett’s omnichannel service platform allowed them to handle a 500% increase in contact volume and launch a dedicated HR line for staff in <72 hours.Read More
See how moving to the cloud meant Nuffield Health’s 630 agents could deliver a high level of service and customer experience.Read More
See how moving to the cloud meant Teign Housing's advisors could get a handle on multiple interaction channels.Read More
Longleat Enterprises get the most from Zendesk platform and introduce new self-service capabilities to manage demand.Read More
Belmond prioritises intelligent interaction routing and increased data insights with NICE CXone – implemented by Route 101.Read More
musicMagpie uses Zendesk and DigitalGenius to manage inbound contact and halve resolution times.Read More
Teleperformance UK Group worked with Route 101 to implement NICE CXone - enabling the business to scale at speed and meet unprecedented levels of inbound demand.Read More
Route 101 help Wales & West Utilities take the next step in their service journey, deploying Lifesize CxEngage and Key IVR to deliver a continuous omnichannel experience with uninterrupted operation.Read More
Use the data in your CRM to identify your customers and route them to the most suitable resources.
Create holistic customer journey information by automatically synchronising data between your contact centre and CRM systems.
Empower agent self-management with real-time performance and productivity reports.
Improve the scope, quality, and accuracy of customer data by eliminating errors from manual updates so your agents can access the most current customer context.