With our contact centre payment solutions, you can keep customer card data separate from your staff and systems.
Let your customers pay their way, using the method they choose – in safety. Keep agents in contact with your customers throughout the transaction, whilst ensuring they are never exposed to the sensitive card data.Book a Discovery Call
Enable secure, omnichannel, automated payments for every customer. Help your customers to make card payments conveniently and securely over the phone via Apple Pay, Google Pay or PayPal, and make it easy for them to pay via the web, using SMS or with mobile apps. Our self-service payment solutions are PCI DSS compliant and optimised to be quick and easy.
A PCI-DSS compliant, secure payment platform to process phone payments 24 hours a day, 365 days a year.
DTMF suppressed card payment solutions to keep your contact centre agents connected to their customers. Integrates fully with your back office system, offering a secure and customer-friendly service. Fast, secure, and fully integrated.
Tokenise a customer’s card and they will only need to provide card details once, saving time on regular payments and purchases. Card details aren’t stored anywhere outside of the issuing card company and all tokens will have a dedicated reference for every individual customer (i.e. policy number, customer name, customer number, phone number).
With a range of payment frequencies, offering your customers a recurring payment plan is easy. Using a recurring payment plan instead of a direct debit means you can re-take failed payments, restarting the plan and avoids your customers incurring expensive failed direct debit charges.
See how Shell Energy’s 1,400 agents used our platforms to reduce AHT by 50% and save £2 million in annualised operational costs.Read More
Social Energy needed a customer service platform which would enable them to scale quickly help them deal with complex queries across multiple channels.Read More
Holland & Barrett’s omnichannel service platform allowed them to handle a 500% increase in contact volume and launch a dedicated HR line for staff in <72 hours.Read More
Discover how Silverstone Circuits unlocked a single view of customer interactions, whilst empowering their agents to deliver multi-channel service.Read More
See how moving to the cloud meant Nuffield Health’s 630 agents could deliver a high level of service and customer experience.Read More
Read how we implemented a hosted telephony solution to enable public sector recruitment specialists Affinity Workforce to establish an independent infrastructure.Read More
Fully branded PCI-DSS secure online payment portal offering a range of integration options to work together with your existing systems.
Eliminate chargebacks for ‘Card Not Present’ transactions, saving your business thousands of pounds. Verify customer identity in ‘Card Not Present’ (CNP) transactions using a secure URL link. Customers can securely and conveniently confirm their identity during the transaction via a secure link delivered by email, SMS or within a web chat – without disclosing sensitive information to agents.
Eliminate up to 100% fraudulent CNP transaction charges
Hosted in a secure PCI-DSS compliant environment
Negotiate better Payment Service Provider (PSP) and Gateway rates by moving from Mail Order/Telephone Order (MOTO) transactions to ECOM transactions
No hardware to upkeep and integrates with existing payment services
Dedicated reporting dashboard and agent login
Allows delivery to a 3rd party address with a reduced risk of chargebacks
An efficient way to reach your customers: mass deliver SMS and voice calls to chase payments, generate inbound payment calls to your agents and more.
Send bulk SMS messages reminding/chasing/informing customers with a call to action. With completely editable text and the ability to personalise messages you can increase conversions and customer engagement with a call agent number or a click-to-pay web link.
Mini Dialler IVR
Save agent time with a mini dialler to distribute a pre-recorded message to customers or prospects. During the call, the contact can be transferred to an agent or a payment line.
Make payments quicker and easier with a unique URL link for each recipient.
Increase payment conversion by producing a personalised SMS or email. Launch a mobile-friendly payment page with as much or as little customer information pre-filled – making it simple for customers to confirm payment details and complete their transaction.
Multiple dynamic fields to personalise message content
Integrates with your business systems to use customer reference details
Works on all web browsing devices