How we work
Services
Industries
Our Work
How we work_Nav Banner_ 300x200
What we do
Solutions
Technologies
Technology Ecosystem
What we do_Nav Banner_ 300x400
Who we are
Who we are_Nav Banner_ 300x250
Insights
Who we are_Nav Banner_ 300x100
Who we are_Nav Banner_ 300x250
Talk To Us
Customer Support

Expert support. Real people. Total peace of mind.

Technology is only part of the story. We work alongside your team to keep your solutions performing, your people supported and your customer experience moving forward.

Talk to us
Trusted by
hyrox_white_logo_200_200
silverstone_white_logo_200_200
boux_avenue_white_logo_200_200
all_about_food_white_logo_200_200
funkypigeon_white_logo_200_200
holland_barrett_white_logo_200_200
hunter_douglas_white_logo_200_200
jellycat_white_logo_200_200
mitsubishi_white_logo_200_200
moet_hennessy_white_logo_200_200
riverford_white_logo_200_200
clarks_white_logo_200_200

We're invested in your success. 

Great customer experiences rely on technology that performs, teams that are supported, and experts who are there when it matters most.
At Route 101, we work as an extension of your team, helping you maximise the value of your technology through ongoing support, optimisation and guidance. When challenges arise, we're there to help. When opportunities emerge, we're ready to make the most of them.

Smiling_Square

Support that goes beyond fixing problems

Our UK-based Service Management Centre provides round-the-clock support for customers across the UK and around the world.


When something needs attention, you won't be passed from team to team. Our specialists take ownership from the moment an issue is raised through to resolution, working directly with technology vendors on your behalf and keeping you informed every step of the way.


You get a single point of contact, clear accountability, and confidence that your technology is in safe hands.

WHAT YOU CAN EXPECT

24/7 support for critical issues

Dedicated technical specialists

Direct vendor management and escalation

Tailored support documentation

Change and configuration request fulfilment

Root cause analysis and problem management

Release and maintenance coordination

Proactive guidance and optimisation

Built around service excellence

Behind every support request is a proven framework designed to deliver consistency, transparency and fast resolution.


Our Service Management Centre (SMC) operates using ITIL-aligned service management practices, giving you access to experienced, certified engineers and clearly defined service levels.

Response times

P1 (Critical)
30 minutes, 24/7
P2 (High)
2 hours, 24/7
P3 (Medium)
4 business hours
P4 (Low)
1 business day

Working with Route 101 has been an outstanding experience. Their expertise and support have been invaluable to our success. As Zendesk-recognised partners, they’ve consistently demonstrated why they are leaders in their field - delivering innovative solutions and exceptional service every step of the way. Route 101 truly sets the benchmark for excellence, and we’re thrilled to work with them.

Director of Customer Service
BoyleSports

BoyleSports Logo-2

Route 101 have always been incredibly easy to work with. They have often adapted their workflow to accommodate us
hitting a tight deadline and remain in regular contact to ensure everything is working correctly, or to resolve any
issues. Everyone we have worked with has been knowledgeable and a pleasure to work with.

Member Support Manager
Virgin Red

Virgin Red Logo-2

More than support. A partner for the long term.

We're proud that many of our customer relationships span years, not months.

That's because we don't just help organisations maintain their technology. We help them continually improve it, adapt to changing needs, and keep delivering exceptional customer experiences long after go-live. Need a partner to support, optimise and evolve your CX technology? 

<span style="line-height: 24px; color: #ffffff;"><span style="color: #000000;">Talk to our team</span></span>

 

LATEST WORK

Insights & Success Stories