Make calls directly from Microsoft Teams and unlock an all-in-one communication solution that delivers calling, meeting, and chat in a single application. Create the communication stack that’s right for your needs.
Amplify the value of your Microsoft Teams while making it simple to connect with your customers. Direct Routing is a flexible, accessible, and cost-effective alternative to traditional Microsoft Calling Plans. With Microsoft Teams Direct Routing, companies of all sizes and verticals can make, receive, and transfer calls to and from landlines and mobile phones.
Link your Teams environment to the outside world with connections to the PSTN for inbound and outbound call routing. With inclusive landline and mobile minutes you can deliver calls to the phone system component of Teams and still access the number management and routing flexibility your business needs.
01,02, 03 and 08* termination with no number translation. *Natively terminates on the endpoint but termination charges would still apply for 08 numbers only.
Never miss a call. With network and number level resilience, you can keep your business working – whatever happens.
Our industry leading voice network delivers encryption over the internet and improved voice resilience.
Alongside our Direct Routing options, we offer support with:
Microsoft Teams Direct Routing is a flexible, accessible, and low cost alternative to Microsoft Calling Plans. It allows your organisation to make calls within Microsoft Teams using SIP Trunks to route the calls. Whilst many businesses already use Skype for Business as their Microsoft based telephony platform, this is being retired this year (2021), and Microsoft are encouraging all users to transition to Teams.
If your organisation has:
you can enable Direct Routing.
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