Extend the use of Microsoft Teams by making and receiving calls directly from the Teams environment.

Voice Enable your MS Teams with Direct Routing

Make calls directly from Microsoft Teams and unlock an all-in-one communication solution that delivers calling, meeting, and chat in a single application. Create the communication stack that’s right for your needs.

Amplify the value of your Microsoft Teams while making it simple to connect with your customers. Direct Routing is a flexible, accessible, and cost-effective alternative to traditional Microsoft Calling Plans. With Microsoft Teams Direct Routing, companies of all sizes and verticals can make, receive, and transfer calls to and from landlines and mobile phones. 

Link your Teams environment to the outside world with connections to the PSTN for inbound and outbound call routing. With inclusive landline and mobile minutes you can deliver calls to the phone system component of Teams and still access the number management and routing flexibility your business needs.

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Key Features of Microsoft Teams Direct Routing:

  • Call Termination

01,02, 03 and 08* termination with no number translation. *Natively terminates on the endpoint but termination charges would still apply for 08 numbers only.

  • Business Continuity

Never miss a call. With network and number level resilience, you can keep your business working – whatever happens.

  • Improved Security

Our industry leading voice network delivers encryption over the internet and improved voice resilience.

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How Route 101 can help amplify the value of your Microsoft Teams

By working with you to implement Microsoft cloud technologies or showing you how to make the most of your existing Office365, Route 101 can help your business adapt to changing demands.

Alongside our Direct Routing options, we offer support with: 

What are the benefits of Microsoft Teams Direct Routing?

  • Significant cost savings compared to Microsoft Calling Plans
  • A futureproof solution in time for the 2025 PSTN switch off
  • Reliable, robust platform running on a highly resilient network
  • Integrate seamlessly into popular business apps and CRM tools like Salesforce.
  • Ideal for home, remote, and flexible working.
  • Phased migration options – adopt a step-by-step approach by migrating users in groups or individually.
  • Better reporting and monitoring – Direct Routing for Microsoft Teams makes it much easier to access in-depth reports and information. Your centralised solution makes it easier to monitor call quality and ensure you’re delivering the right quality of experience overall.
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What is Direct Routing?

Microsoft Teams Direct Routing is a flexible, accessible, and low cost alternative to Microsoft Calling Plans. It allows your organisation to make calls within Microsoft Teams using SIP Trunks to route the calls. Whilst many businesses already use Skype for Business as their Microsoft based telephony platform, this is being retired this year (2021), and Microsoft are encouraging all users to transition to Teams.

If your organisation has:

  • Microsoft 365 or Office 365 licences (including Microsoft Teams)
  • The Microsoft Phone System Add-on
  • An Internet Connection

you can enable Direct Routing.

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Understand more about our Communications and Collaboration solutions and how we can help you to make the most from Microsoft Teams.

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