Contact centre and unified communications technical support from Route 101

Specialist Support services from Route 101

At Route 101, we recognise how important it is that our customers are happy and successful with the services we provide.

We are constantly working to ensure that our clients use their technology to its maximum potential and realise the greatest possible benefits for their operation. Our dedicated and friendly team of specialists are on hand as much as you need, ensuring that your business and your reputation are always being taken care of – no matter what each day brings.

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"Route 101 were great, spending time with us to really understand our issues, as well as the customer experience that we were looking to deliver and ensuring that what they were proposing met our needs.”

- Head of Contact Centre, Nuffield Health

Support services from Route 101

Our UK-based support team provide a personal level of service to each one of our customers; we know that it’s crucial to a good working relationship, and for giving you complete peace of mind.

Available round the clock both in the UK and globally, our dedicated support team will take ownership of your issue from the point that it is raised to its resolution and liaise directly with the vendors on your behalf to keep things moving. You benefit from a single point of contact and a clear route for escalation.

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Backing up the best solutions with a matching standard of support

Enhanced 24x7 support for all P1 and P2 incidents

08.30 - 17.30 Business Hours Support for P3 and P4 incidents

Response Times:

P1 (Critical) - 30 minutes 24x7
P2 (Urgent) - 2 hours 24/7
P3 (Important) - 4 Business Hours
P4 (Minor) - 1 Business Day


Route 101 Technical Support Packages

What's included?

Our UK-based support team provide a personal level of service to each one of our customers; we know that it’s crucial to a good working relationship, and for giving you complete peace of mind.

Are you a current Route 101 customer in need of some support?

Customer Support