Privacy, Security & Compliance

At Route 101, trust is not an afterthought. It is built into everything we do. We are committed to protecting your data, maintaining strong security practices, and operating with transparency at every level.

Safeguarding your information is a top priority. This Trust Centre provides clear, up to date information on our security measures, privacy practices, and compliance certifications, so you can be confident in working with Route 101 at every stage of your journey.

Employee Vetting

Information Commissioner’s Office (ICO)

Registration Number: ZA001943

Safeguarding your personal data is of utmost importance to us.

We are committed to complying with data protection regulations as outlined by the Information Commissioner's Office (ICO). By adhering to these stringent guidelines, we ensure that your information is managed with the highest level of care and confidentiality. We are dedicated to protecting your privacy and maintaining transparent data practices through our compliance with ICO standards.

View ICO Registration

Certification

ISO 27001

We adhere to the highest standards of data protection and risk management. Find out more here.

ISO 27001-1

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ISO 14001

We are committed to reducing environmental impact and promoting sustainability. Find out more here.

ISO 14001

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ISO 42001

We develop and use AI responsibly, transparently, and ethically.
Find out more here.

ISO 42001

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ISO 9001

We use a process-based approach that strengthens quality, risk management, and customer satisfaction.
Find out more here.

ISO 9001

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ISO 22301

We demonstrate organisational resilience through strong risk management and structured incident response. Find out more here.

ISO 22301

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Risk Ledger

We use this comprehensive security and risk management platform to effectively manage and mitigate potential risks within our supply chain.

Risk Ledger-1

Contact Risk Ledger

 

Cyber Essentials

We are focused on implementing robust cybersecurity measures, ensuring that your data is safe with us.

Cyber Essentials Certified

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Cyber Essentials Plus

With this advanced level of certification, we are dedicated to maintaining the highest standards of cybersecurity.

Cyber Essentials Plus

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PCI DSS

We follow PCI DSS standards to maintain a secure environment and protect your financial data. 

PCI DSS

PCI DSS Queries

 

Policies & Governance

Customer Complaints Policy

At Route 101, we take customer feedback seriously. This policy explains how we handle complaints, ensuring transparency, fairness, and timely resolution.

Download Policy

Employee Security Vetting

Route 101 performs background checks on all new employees and contractors in accordance with UK law and regulations. We also undertake UK Security Check Clearances ensuring that, where appropriate, individuals are trusted with access to sensitive information.

Customer Feedback