Expert Zendesk help from Route 101 to get the most out of your Zendesk platform

Route 101 offers a combination of customer service expertise and broad product knowledge to help you get the best from your Zendesk.

As a trusted Global MVP Partner of the Year 2023, Zendesk Regional Partner of the Year for UK&I 2023 and UK&I Collaboration Partner of the Year 2023, we specialise in crafting tailored solutions that align with your unique business processes and CX goals. Whether you are just starting with Zendesk or looking to enhance your current setup, we've got you covered.

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Route 101 offers award-winning customer experience solutions that cover everything from strategic implementation to always-on service and support

With our help, you can expect to:

  • Get up and running quickly
  • Build a roadmap to success
  • Make the most of what you have
  • Turn your team into experts

Start working with us

Route 101 Health Checks

The Zendesk Health Check is your roadmap to unlocking the full potential of your Zendesk platform. Our experts will guide you through the findings, providing personalised recommendations to address identified issues and enhance your Zendesk experience. 

Upon completion, you can work with Route 101 consultants to plan your Zendesk CX strategy, optimisation and the implementation of new channels and features.

Download our health check brochure.

Book a health check

Route 101 Zendesk health checks

Route 101 Zendesk Training Academy

Route 101 Training Academy

Are you looking to take your customer service to new heights? Route 101 provides specialised Zendesk training, designed to elevate the efficiency of customer support teams, managers, and administrators. 

The training allows you to gain confidence in navigating Zendesk's features, including ticket management, workflow automation, and reporting and analytics, among others. 

The courses can be conducted online or in person and are always delivered by our expert implementation consultants. 

View our courses

Interested in Zendesk but don't know where to start?

Allow the Route 101 experts to lead the way with a bespoke roadmap to meet your business needs.

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Our approach

Our process focuses on three key stages: Learn, Create and Launch. Our packages are available on a sliding scale, depending on the complexity of your needs. They are also underpinned by ongoing project management activities, aimed at monitoring milestones and proactively addressing any risks to keep your implementation project on track. Book a discovery call to discuss your requirements or email our team today.


Step 1

In this phase, we'll be:

  • Introducing delivery teams and establishing clear timeframes
  • Initiating the project with a comprehensive communication plan
  • Admin training
  • Conducting tailored workshops
  • Documenting agent and customer experiences
  • Delivering both Functional and Technical Design components
  • Providing detailed documentation, including a configuration workbook


Step 2

Route 101 will:

  • Complete the platform configuration
  • Build the requested integrations and customisations
  • Perform Quality Assurance Testing (QA)
  • Customer-led User Acceptance Testing (UAT)
  • Develop a clear Go-Live plan for launch
  • Agent training


Step 3

You can expect:

  • Agent training
  • Complete data migration
  • Go-live assistance, remote or in-person
  • Go-live support
  • Successful project sign-off and smooth production launch
  • Launch announcements
  • Handover to Route 101 support services following project completion (if applicable)
  • Cadence for continuous optimisation


Step 4

This additional step empowers your agents with the knowledge to maximise the full potential of your Zendesk instance. Through the Route 101 Training Academy, employees can expect to unlock new and effective ways to use the Zendesk platform and boost their skillset. View our training courses.

Why choose Route 101 Zendesk help services?

Our team collectively boasts hundreds of years of communications experience, ensuring you benefit from a wealth of knowledge and receive solutions unique to your customer service goals. 

Our dedicated team also offers round-the-clock, 24/7 expert support for the smooth running of your Zendesk operations, every single day.

But don't take our word for it! Take a look at what our customers say about working with us.

Visit our Zendesk Marketplace profile

Route 101 Zendesk Testimonial
Route 101 Zendesk Testimonial
Route 101 Zendesk Testimonial
Route 101 Zendesk Testimonial

Get in touch to discuss our Zendesk help services and book a free consultation call

Book a consultation call