Helping you to:
Improve customer service | Improve employee experience | Increase customer retention | Identify opportunities for agent training | Understand agent interactions |Book a Discovery Call
As organisations increasingly compete based on customer experience (CX), contact centre performance has become a critical business focus. Whilst the right workforce management (WFM) solutions can help you allocate your resources so you’re prepared to meet demand, this only covers a fraction of contact centre performance.
Quality management solutions give your business the tools you need to continuously measure and monitor agent performance, assess the depth and quality of customer interactions, and drive continuous improvements.
Improve the customer experience, maximise agent performance and reduce evaluator effort with our quality management software. Track and manage the quality of interactions, analyse customer experiences and identify where improvements could be made with a straightforward evaluation and review solution.
Automated delivery of interactions
Modernised custom form manager with searchable question bank and drag-and-drop design
Screen and call recording
Dispute arbitration workflows
An easy-to-use quality management solution with agent-centric features to improve your customer and agent experience, and optimise internal processes.
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