Add direct routing to deliver free calls, enhanced call control features and carrier grade infrastructure. A flexible, cost-effective alternative to Microsoft Calling Plans.Book a Discovery Call
A pre-built unified communications integration for your contact centre. Enable company-wide collaboration and give your customers faster service.
Add a voice channel with high availability to your Microsoft Teams. Route 101 are delighted to offer a flexible, accessible, and cost-effective alternative to Microsoft Calling Plans. Make external calls with Microsoft Teams and enjoy free calls, enhanced call control features and carrier grade infrastructure.
Unlock a true unified communications experience by combining UC and PBX functionality.
Deliver a powerful, yet easy-to-navigate user experience.
Enjoy seamless collaboration between devices to stay productive anytime, anywhere, across any device.
Get more from your Microsoft investment.
Our platforms integrate with and voice enable Microsoft Teams so your business can make calls directly from Teams.
Link your Teams environment to the outside world with connection to the PSTN for inbound and outbound call routing, with inclusive landline and mobile call minutes. Deliver calls to the Phone System component of Teams and provide number management and routing flexibility through Gamma’s SIP network and SIP trunk call manager.
With Skype for Business being retired in 2021, all users are being encouraged by Microsoft to transition to Teams.
See how Shell Energy’s 1,400 agents used our platforms to reduce AHT by 50% and save £2 million in annualised operational costs.Read More
Social Energy needed a customer service platform which would enable them to scale quickly help them deal with complex queries across multiple channels.Read More
Holland & Barrett’s omnichannel service platform allowed them to handle a 500% increase in contact volume and launch a dedicated HR line for staff in <72 hours.Read More
Discover how Silverstone Circuits unlocked a single view of customer interactions, whilst empowering their agents to deliver multi-channel service.Read More
See how moving to the cloud meant Nuffield Health’s 630 agents could deliver a high level of service and customer experience.Read More
Read how we implemented a hosted telephony solution to enable public sector recruitment specialists Affinity Workforce to establish an independent infrastructure.Read More
See how moving to the cloud meant Teign Housing's advisors could get a handle on multiple interaction channels.Read More