Microsoft Teams integrations to help your teams connect and collaborate from anywhere, on any device.

Route 101 can help to integrate Microsoft Teams with your contact centre platforms to get your employees working together and share information easily.

Add direct routing to deliver free calls, enhanced call control features and carrier grade infrastructure. A flexible, cost-effective alternative to Microsoft Calling Plans.

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Integrate Microsoft Teams with your contact centre.

A pre-built unified communications integration for your contact centre. Enable company-wide collaboration and give your customers faster service.

  • Unified directory and synchronised presence mean agents can connect with experts to resolve complex issues quickly, boosting first contact resolution and improving customer satisfaction.
  • Maintain service levels by turning to informal agents throughout your business to handle customer calls when inbound traffic spikes unexpectedly.
  • Global, carrier-grade voice services mean every interaction is safeguarded and delivered over a secure connection.

Voice enabling Microsoft Teams

Add a voice channel with high availability to your Microsoft Teams. Route 101 are delighted to offer a flexible, accessible, and cost-effective alternative to Microsoft Calling Plans. Make external calls with Microsoft Teams and enjoy free calls, enhanced call control features and carrier grade infrastructure.

Unlock a true unified communications experience by combining UC and PBX functionality.

Deliver a powerful, yet easy-to-navigate user experience.

Enjoy seamless collaboration between devices to stay productive anytime, anywhere, across any device.

Get more from your Microsoft investment.

Integrate our CCaaS platforms with Microsoft Teams.

Our platforms integrate with and voice enable Microsoft Teams so your business can make calls directly from Teams.

Link your Teams environment to the outside world with connection to the PSTN for inbound and outbound call routing, with inclusive landline and mobile call minutes. Deliver calls to the Phone System component of Teams and provide number management and routing flexibility through Gamma’s SIP network and SIP trunk call manager.

With Skype for Business being retired in 2021, all users are being encouraged by Microsoft to transition to Teams.

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What Our Contact Centre Customers Are Saying...

Direct Routing for Teams

Give Microsoft Teams a voice with high availability architecture. 

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Request a free, no obligation discovery call today.

Understand more about our Communications and Collaboration solutions and how we can help you to make the most from Microsoft Teams.

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