Stay connected and collaborate seamlessly with Microsoft Teams.

Replace your PBX and upgrade to Microsoft Teams | Get More from your Microsoft licence agreement | Integrate your CCaaS

Used by over 330,000 companies worldwide, with 75 million daily active users, Microsoft Teams is the primary collaboration hub for employees around the world. Available at no extra cost to Microsoft 365 and Office 365 users, Microsoft Teams is a chat based collaboration platform with document sharing, online meetings, and many more features.

Working with our leading technology partners, Route 101 have various capabilities centred around maximising Microsoft Teams usage and ensuring your platforms are reaching their full potential. We can help you to get more from your existing Microsoft estate, upgrade from E3 to E5 licences, or integrate your platforms to unlock new capabilities and streamline your workspace.

Help your teams connect and collaborate from anywhere, on any device, using Microsoft Teams.

Route 101 can help to get your employees working together and share information easily with Microsoft Teams.

Add direct routing to deliver free calls, enhanced call control features and carrier grade infrastructure. Get more from your Microsoft platforms with our Professional Services packages, or integrate your platforms for a full UCaaS + CCaaS experience. We work with NICE inContact, one of just a handful of CCaaS providers committed to a development path with the full support of Microsoft.

Whatever you need, we can help.

Why should your business use Microsoft Teams?

200 million meeting users in a single day | 75 million daily users | 4.1 billion meeting minutes

When the number of work related apps in an organisation is over 200, it's time to simplify.

Businesses seeking simplicity and increased cost control will benefit from the shared workspace offered through Microsoft Teams. As an incredibly straightforward, user-friendly platform, there is little to no set-up required before you can start collaborating with your colleagues.

Connect from anywhere. Host audio and video conference calls from any device with online meetings in Teams. With voice and video calling you’re free to call, chat, meet and collaborate in a single app.
Take the chaos out of collaborating on projects. Teams users no longer need to switch apps when collaborating on a document. Instead, they can create their Word, Excel, or PowerPoint documents directly in Teams and immediately share or co-author with co-workers.
Make meeting easier, more flexible, and more effective. Schedule meetings with audio, video and screen sharing ability. Once you schedule a meeting it will sync with your Outlook calendar.

Key Features of Microsoft Teams:

Screen sharing - Choose what you show in a chat or meeting: your desktop, a specific app, a presentation, or a file.
Up to 500K internal and external users- Communicate and collaborate with large and small teams, including people outside of your organization.
File sharing- Securely store, access, and co-author files with Word, Excel, and PowerPoint for the web.
Security and compliance- Help keep information secure with Microsoft Teams data encryption, at rest and in transit.
Whiteboard- Draw, sketch, and write on a shared digital canvas during meetings.

What Our Contact Centre Customers Are Saying...

Leading Energy Provider Takes Customer Service to the Next Level with Omnichannel Customer Experience

See how Shell Energy’s 1,400 agents used our platforms to reduce AHT by 50% and save £2 million in annualised operational costs.

Energy Disruptor Launches Omnichannel Service in a Digital-First Environment

Social Energy needed a customer service platform which would enable them to scale quickly help them deal with complex queries across multiple channels.

Leading Retailer Improves Contact Centre Health and Achieves 10% Efficiency Savings

Holland & Barrett’s omnichannel service platform allowed them to handle a 500% increase in contact volume and launch a dedicated HR line for staff in <72 hours.

Health & Leisure Organisation Implements Cloud Contact Centre Technology to Support Flexible Working, Improve Stability & Increase Flexibility

See how moving to the cloud meant Nuffield Health’s 630 agents could deliver a high level of service and customer experience.

Registered Charity Move Their Interactions Handling to the Cloud - Whilst Empowering Advisors to Work Remotely

See how moving to the cloud meant Teign Housing's advisors could get a handle on multiple interaction channels.

UK Tourist Attraction Optimises The Help Centre and Transforms Customer Interactions

Longleat Enterprises get the most from Zendesk platform and introduce new self-service capabilities to manage demand.

Global Luxury Hospitality and Leisure Company Leverages Best-in-Class Platforms to Unify CRM and Contact Centre and Empower Personalised Customer Service

Belmond prioritises intelligent interaction routing and increased data insights with NICE CXone – implemented by Route 101.

E-commerce business uses ai-powered automation to resolve 2,000 tickets per week

musicMagpie uses Zendesk and DigitalGenius to manage inbound contact and halve resolution times.

BPO uses cloud contact centre software to double capacity during the pandemic

Teleperformance UK Group worked with Route 101 to implement NICE CXone - enabling the business to scale at speed and meet unprecedented levels of inbound demand.

Utilities Company Take the Next Step in their Service Journey, Delivering a Continuous Omnichannel Experience with Uninterrupted Operation

Route 101 help Wales & West Utilities take the next step in their service journey, deploying Lifesize CxEngage and Key IVR to deliver a continuous omnichannel experience with uninterrupted operation.

Equipment Rental Group Power Omnichannel Service in the Cloud with Route 101

Brandon Hire Station boost sales and CSAT with Route 101 and partners.

Online makeup and skincare retailer and subscription service fully automates 40% of its transactional queries

Beauty Pie work with Route 101 and Digital Genius to automate

See More Customer Stories

Microsoft Teams

Stay connected and collaborate seamlessly with Microsoft Teams.

Replace your PBX and upgrade to Microsoft Teams | Get More from your Microsoft licence agreement | Integrate your CCaaS

Help your teams connect and collaborate from anywhere, on any device, using Microsoft Teams.

Route 101 can help to get your employees working together and share information easily with Microsoft Teams.

How Route 101 can help

By working with you to implement Microsoft cloud technologies or showing you how to make the most of your existing Office365, Route 101 can help your business adapt to changing demands.

Why should your business use Microsoft Teams?

200 million meeting users in a single day | 75 million daily users | 4.1 billion meeting minutes

Key Features of Microsoft Teams:

What Our Contact Centre Customers Are Saying...

Leading Energy Provider Takes Customer Service to the Next Level with Omnichannel Customer Experience

Energy Disruptor Launches Omnichannel Service in a Digital-First Environment

Leading Retailer Improves Contact Centre Health and Achieves 10% Efficiency Savings

Health & Leisure Organisation Implements Cloud Contact Centre Technology to Support Flexible Working, Improve Stability & Increase Flexibility

Registered Charity Move Their Interactions Handling to the Cloud - Whilst Empowering Advisors to Work Remotely

UK Tourist Attraction Optimises The Help Centre and Transforms Customer Interactions

Global Luxury Hospitality and Leisure Company Leverages Best-in-Class Platforms to Unify CRM and Contact Centre and Empower Personalised Customer Service

E-commerce business uses ai-powered automation to resolve 2,000 tickets per week

BPO uses cloud contact centre software to double capacity during the pandemic

Utilities Company Take the Next Step in their Service Journey, Delivering a Continuous Omnichannel Experience with Uninterrupted Operation

Equipment Rental Group Power Omnichannel Service in the Cloud with Route 101

Online makeup and skincare retailer and subscription service fully automates 40% of its transactional queries

Request a free, no obligation discovery call today.

Understand more about our Communications and Collaboration solutions and how we can help you to make the most from Microsoft Teams.

Our Products

Useful Information

Bristol (HQ)

Microsoft Teams

Stay connected and collaborate seamlessly with Microsoft Teams.

Replace your PBX and upgrade to Microsoft Teams | Get More from your Microsoft licence agreement | Integrate your CCaaS

Help your teams connect and collaborate from anywhere, on any device, using Microsoft Teams.

Route 101 can help to get your employees working together and share information easily with Microsoft Teams.

How Route 101 can help

By working with you to implement Microsoft cloud technologies or showing you how to make the most of your existing Office365, Route 101 can help your business adapt to changing demands.

Replace your PBX and upgrade to Microsoft Teams

Integrate your Contact Centre with Microsoft Teams

Professional Services to help you get more from your Microsoft platforms

Why should your business use Microsoft Teams?

200 million meeting users in a single day | 75 million daily users | 4.1 billion meeting minutes

Key Features of Microsoft Teams:

What Our Contact Centre Customers Are Saying...

Leading Energy Provider Takes Customer Service to the Next Level with Omnichannel Customer Experience

Energy Disruptor Launches Omnichannel Service in a Digital-First Environment

Leading Retailer Improves Contact Centre Health and Achieves 10% Efficiency Savings

Health & Leisure Organisation Implements Cloud Contact Centre Technology to Support Flexible Working, Improve Stability & Increase Flexibility

Registered Charity Move Their Interactions Handling to the Cloud - Whilst Empowering Advisors to Work Remotely

UK Tourist Attraction Optimises The Help Centre and Transforms Customer Interactions

Global Luxury Hospitality and Leisure Company Leverages Best-in-Class Platforms to Unify CRM and Contact Centre and Empower Personalised Customer Service

E-commerce business uses ai-powered automation to resolve 2,000 tickets per week

BPO uses cloud contact centre software to double capacity during the pandemic

Utilities Company Take the Next Step in their Service Journey, Delivering a Continuous Omnichannel Experience with Uninterrupted Operation

Equipment Rental Group Power Omnichannel Service in the Cloud with Route 101

Online makeup and skincare retailer and subscription service fully automates 40% of its transactional queries

Request a free, no obligation discovery call today.

Understand more about our Communications and Collaboration solutions and how we can help you to make the most from Microsoft Teams.

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Our Products

Useful Information

Bristol (HQ)