Increase conversions | Enhance productivity | Improve data quality | Build targeted lead listsBook a discovery call
Email tracking – keep communication in context. Instantly log and record all lead and contact related emails, whether they’re sent to your inbox or in the UI.
Email notifications – real-time push notifications and alerts when a prospect reads or clicks on your email so you can reach out at the right time.
Email automation - create and save unlimited email templates and leverage merge tags like “name” and “company” to add a human touch.
Out-of-the-box reporting – measure key metrics like email count and outcomes to get more from your messaging.
Connect with the tools you use every day to extend your capabilities
APIs and SDKs provide the foundation to set your integration project up for success with sync services and pre-built libraries.
See how Shell Energy’s 1,400 agents used our platforms to reduce AHT by 50% and save £2 million in annualised operational costs.Read More
Social Energy needed a customer service platform which would enable them to scale quickly help them deal with complex queries across multiple channels.Read More
Holland & Barrett’s omnichannel service platform allowed them to handle a 500% increase in contact volume and launch a dedicated HR line for staff in <72 hours.Read More
See how moving to the cloud meant Nuffield Health’s 630 agents could deliver a high level of service and customer experience.Read More
See how moving to the cloud meant Teign Housing's advisors could get a handle on multiple interaction channels.Read More
Longleat Enterprises get the most from Zendesk platform and introduce new self-service capabilities to manage demand.Read More
Belmond prioritises intelligent interaction routing and increased data insights with NICE CXone – implemented by Route 101.Read More
musicMagpie uses Zendesk and DigitalGenius to manage inbound contact and halve resolution times.Read More
Teleperformance UK Group worked with Route 101 to implement NICE CXone - enabling the business to scale at speed and meet unprecedented levels of inbound demand.Read More
Route 101 help Wales & West Utilities take the next step in their service journey, deploying Lifesize CxEngage and Key IVR to deliver a continuous omnichannel experience with uninterrupted operation.Read More
Voice enable your existing sales CRM with click-to-dial and add automated dialling solutions. Integrate with non-voice channels to get the most from existing investments and unlock new features to supercharge your sales teams.