At Route 101 we pride ourselves on the strong relationships we’ve built with some of the world’s leading Contact Centre and Unified Communications technology vendors. Working “hand-in-glove” with these partners, our team can recommend, implement, and support the technology solution that’s right for your business.
We are fully accredited partners with multiple market-leading vendors in the CCaaS and UCaaS space. Some of these offer formal accreditations to recognise knowledgeable, high-performing partners.
The South West Contact Centre Forum (SWCCF) is an industry-led initiative which supports the call and contact centre industry in the South West. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the Public and Private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.
We’ve been members of the SWCCF for many years, attending the quarterly forums and regularly hosting meetings, workshops, and events in partnership with their team.
Call North West supports the 700 plus contact centres in the region through a diverse 12-month calendar of specialist events including the annual employee and team engagement challenge, quarterly forums, specialist training, contact centre conventions, and bi-monthly user groups.
We’ve been members for a few years now, and regularly attend the quarterly forums and user groups.