At Route 101 we pride ourselves on the strong relationships we’ve built with some of the world’s leading Contact Centre and Unified Communications technology vendors. Working “hand-in-glove” with these partners, our team can recommend, implement, and support the technology solution that’s right for your business.
We are fully accredited partners with multiple market-leading vendors in the CCaaS and UCaaS space. Some of these offer formal accreditations to recognise knowledgeable, high-performing partners.
The South West Contact Centre Forum (SWCCF) is an industry-led initiative which supports the call and contact centre industry in the South West. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the Public and Private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.
We’ve been members of the SWCCF for many years, attending the quarterly forums and regularly hosting meetings, workshops, and events in partnership with their team.
Call North West supports the 700 plus contact centres in the region through a diverse 12-month calendar of specialist events including the annual employee and team engagement challenge, quarterly forums, specialist training, contact centre conventions, and bi-monthly user groups.
We’ve been members for a few years now, and regularly attend the quarterly forums and user groups.
As a Platinum partner, Route 101 will be supporting the CCMA in its mission to bring contact centre leaders together, share best practice and build skills and knowledge.
Members of the CCMA community are able to take advantage of many networking and learning opportunities aimed at keeping contact centre leaders up to date with developments in the industry; from technology advances, to regulation changes, to discovering new ways to improve the customer experience.
We are thrilled to be working with The Customer Experience Foundation (CXFO) and supporting their mission to make a positive difference in the CX community. As an organisation committed to promoting best practice and providing advice across all areas of Customer Experience and Contact Centre, the CXFO only partners with providers who can provide trustworthy, practical, and best-of-breed solutions and services, so it’s a real honour to be working with the CXFO team as a Diamond Partner. Route 101 is delighted to support the mission to deliver guidance, support, and information to the CX community, and we look forward to engaging and collaborating with members on all things CX and Contact Centre.