Call and screen recording for audio and digital channels. Identify key areas for improvement and ensure compliance with a flexible inbound and outbound call and screen recording solution in the cloud. Make it easy for supervisors to monitor live calls and listen to end-to-end recordings and get a clear view into how your agents interact with customers. Give your business the right tools to deliver the best customer interactions and optimise your agent performance.Book a Discovery Call
Meet GDPR, PCI and HIPAA standards while recording up to 100% of calls and digital interactions
Store and retain call recordings and digital transcripts with flexible lifecycle management – including AWS active and long-term storage options and the ability to “bring-your-own” AWS storage.
Simplify call and digital recording management: search, retrieve, and monitor call recordings and digital transcripts via an intuitive, unified search interface.
Integrate call recordings within CRM systems by adding recording links in the customer record.
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Helping you to get the insights and accountability your contact centre needs.