Call and screen recording for audio and digital channels. Identify key areas for improvement and ensure compliance with a flexible inbound and outbound call and screen recording solution in the cloud. Make it easy for supervisors to monitor live calls and listen to end-to-end recordings and get a clear view into how your agents interact with customers. Give your business the right tools to deliver the best customer interactions and optimise your agent performance.
Book a discovery callMeet GDPR, PCI and HIPAA standards while recording up to 100% of calls and digital interactions
Store and retain call recordings and digital transcripts with flexible lifecycle management – including AWS active and long-term storage options and the ability to “bring-your-own” AWS storage.
Simplify call and digital recording management: search, retrieve, and monitor call recordings and digital transcripts via an intuitive, unified search interface.
Integrate call recordings within CRM systems by adding recording links in the customer record.
See how Shell Energy’s 1,400 agents used our platforms to reduce AHT by 50% and save £2 million in annualised operational costs.
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Read MoreSee how moving to the cloud meant Nuffield Health’s 630 agents could deliver a high level of service and customer experience.
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Read MoreLongleat Enterprises get the most from Zendesk platform and introduce new self-service capabilities to manage demand.
Read MoreBelmond prioritises intelligent interaction routing and increased data insights with NICE CXone – implemented by Route 101.
Read MoremusicMagpie uses Zendesk and DigitalGenius to manage inbound contact and halve resolution times.
Read MoreTeleperformance UK Group worked with Route 101 to implement NICE CXone - enabling the business to scale at speed and meet unprecedented levels of inbound demand.
Read MoreRoute 101 help Wales & West Utilities take the next step in their service journey, deploying Lifesize CxEngage and Key IVR to deliver a continuous omnichannel experience with uninterrupted operation.
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Read MoreBeauty Pie work with Route 101 and Digital Genius to automate
Read MoreHelping you to get the insights and accountability your contact centre needs.
Route 101 Ltd.
The Conifers, Filton Rd
Hambrook
Bristol BS16 1QG
All Rights Reserved / Route 101 Ltd. / Company Registration Number 08325675