BPO uses cloud contact centre software to double capacity during the pandemic
Teleperformance UK Group worked with Route 101 to implement NICE CXone - enabling the business to scale at speed and meet unprecedented levels of inbound demand.
Teleperformance is a global leader in solution design, business optimisation strategies, front-office customer support, and back-office services like finance, accounting, collections and tech support. The business delivers advanced business solutions, designed for the digital era, to a wide variety of clients across multiple industries in the UK. The company employs ~9,000 people in contact centres across England, Scotland and Northern Ireland.
Download the case study to discover:
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How NiCE CXone and Route 101 helped Teleperformance UK to transition nearly 2,000 agents to remote working in days.
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How the global BPO worked to safeguard employee health and support a collaborative national response to the pandemic
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How CXone's cloud architecture supported over 48,000 agent accounts without disruption
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Company profile
Name: Teleperformance
Sector: Public Sector