Teleperformance is a global leader in solution design, business optimisation strategies, front-office customer support, and back-office services like finance, accounting, collections and tech support. The business delivers advanced business solutions, designed for the digital era, to a wide variety of clients across multiple industries in the UK. The company employs ~9,000 people in contact centres across England, Scotland and Northern Ireland.
How NICE CXone and Route 101 helped Teleperformance UK to transition nearly 2,000 agents to remote working in days.
How the global BPO worked to safeguard employee health and support a collaborative national response to the pandemic
How CXone's cloud architecture supported over 48,000 agent accounts without disruption
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