BPO uses cloud contact centre software to double capacity during the pandemic

Teleperformance is a global leader in solution design, business optimisation strategies, front-office customer support, and back-office services like finance, accounting, collections and tech support. The business delivers advanced business solutions, designed for the digital era, to a wide variety of clients across multiple industries in the UK. The company employs ~9,000 people in contact centres across England, Scotland and Northern Ireland. 

Download the case study to discover:

  • How NICE CXone and Route 101 helped Teleperformance UK to transition nearly 2,000 agents to remote working in days.

  • How the global BPO worked to safeguard employee health and support a collaborative national response to the pandemic

  • How CXone's cloud architecture supported over 48,000 agent accounts without disruption


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