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We’ve got it covered

Check out the latest industry research, hot topics and find out more about our solutions by checking out some of the documents below. From reports on choosing the right technology, customer experience and WFM to whitepapers on being omnichannel, satisfying your agents and speech analytics, whatever your area of interest we’ll have something for you!

Leading Energy Provider Takes Customer Service to the Next Level with Omnichannel Customer Experience

Energy Disruptor Launches Omnichannel Service in a Digital-First Environment

Leading Retailer Improves Contact Centre Health and Achieves 10% Efficiency Savings

Health & Leisure Organisation Implements Cloud Contact Centre Technology to Support Flexible Working, Improve Stability & Increase Flexibility

Registered Charity Move Their Interactions Handling to the Cloud - Whilst Empowering Advisors to Work Remotely

UK Tourist Attraction Optimises The Help Centre and Transforms Customer Interactions

Global Luxury Hospitality and Leisure Company Leverages Best-in-Class Platforms to Unify CRM and Contact Centre and Empower Personalised Customer Service

eCommerce Business Uses AI-Powered Automation to Resolve 2,000 Tickets Per Week

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Route 101 Ltd.
The Conifers, Filton Rd
Hambrook
Bristol BS16 1QG

+44 (0) 3330 110 400
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