Customer Stories

We’ve got it covered

Check out the latest industry research, hot topics and find out more about our solutions by checking out some of the documents below. From reports on choosing the right technology, customer experience and WFM to whitepapers on being omnichannel, satisfying your agents and speech analytics, whatever your area of interest we’ll have something for you!

Fleet rental specialist improves operations with a reliable service platform, maintaining continuity and avoiding disruptive outages

Utilities company teams up with Route 101 to drive Gamma Horizon expansion

British bakery chain advances customer support with automation, chat, and an optimised help centre

Sports betting giant achieves 50% decrease in overall customer contact with Route 101’s help

Organic farm and vegetable box delivery company transforms customer care with omnichannel and secure payment solutions

UK food brand distributor partners with Route 101 to transform customer support with Zendesk solutions

Prominent online tyre retailer in the UK teams up with Route 101 to revamp contact centre operations

Top UK payment provider works with Route 101 to modernise its contact centre and workforce management solutions

Leading wholesaler of confectionary cuts first reply time by 90% with Zendesk

Government agency streamlines its casework management and maximises efficiency with Route 101's help

Route 101 helps an events and exhibition venue to future-proof its customer services before a major international event

UK’s automotive contact centre transforms technology set-up to drive operational improvements

Route 101 helps a rewards club to rebrand and relaunch the customer service estate with Zendesk

Online makeup and skincare retailer and subscription service fully automates 40% of its transactional queries

Equipment Rental Group Power Omnichannel Service in the Cloud with Route 101

BPO uses cloud contact centre software to double capacity during the pandemic

Global Luxury Hospitality and Leisure Company Leverages Best-in-Class Platforms to Unify CRM and Contact Centre and Empower Personalised Customer Service

Registered Charity Move Their Interactions Handling to the Cloud - Whilst Empowering Advisors to Work Remotely

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Bristol (HQ)

Route 101 Ltd.
The Conifers, Filton Rd
Hambrook
Bristol BS16 1QG

+44 (0) 3330 110 400
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