Customer Stories

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Check out the latest industry research, hot topics and find out more about our solutions by checking out some of the documents below. From reports on choosing the right technology, customer experience and WFM to whitepapers on being omnichannel, satisfying your agents and speech analytics, whatever your area of interest we’ll have something for you!

Online makeup and skincare retailer and subscription service fully automates 40% of its transactional queries

Equipment Rental Group Power Omnichannel Service in the Cloud with Route 101

Utilities Company Take the Next Step in their Service Journey, Delivering a Continuous Omnichannel Experience with Uninterrupted Operation

BPO uses cloud contact centre software to double capacity during the pandemic

E-commerce business uses ai-powered automation to resolve 2,000 tickets per week

Global Luxury Hospitality and Leisure Company Leverages Best-in-Class Platforms to Unify CRM and Contact Centre and Empower Personalised Customer Service

UK Tourist Attraction Optimises The Help Centre and Transforms Customer Interactions

Registered Charity Move Their Interactions Handling to the Cloud - Whilst Empowering Advisors to Work Remotely

Health & Leisure Organisation Implements Cloud Contact Centre Technology to Support Flexible Working, Improve Stability & Increase Flexibility

Leading Retailer Improves Contact Centre Health and Achieves 10% Efficiency Savings

Energy Disruptor Launches Omnichannel Service in a Digital-First Environment

Leading Energy Provider Takes Customer Service to the Next Level with Omnichannel Customer Experience