Deliver proactive support and increase opportunities for conversion with the same omnichannel platform you use to manage your other communication channels. Route 101’s outbound solutions include automated dialling, outbound notifications, and automatic callback – helping you give your customers the support they want to keep them with you for the long haul.Book a Discovery Call
Automated dialling to pace outbound volume and filter out unproductive calls like voicemails, disconnected numbers, and busy signals. Free your agents' time from unproductive calls and connect them with the right customers automatically.
Key features include:
Reduce the number of inbound calls to your contact centre with automated notifications. By alerting customers with personalised, relevant notifications, you can save your agents time and improve the overall customer experience.
Make things easier for your customers and your agents with outbound:
See how Shell Energy’s 1,400 agents used our platforms to reduce AHT by 50% and save £2 million in annualised operational costs.Read More
Social Energy needed a customer service platform which would enable them to scale quickly help them deal with complex queries across multiple channels.Read More
Holland & Barrett’s omnichannel service platform allowed them to handle a 500% increase in contact volume and launch a dedicated HR line for staff in <72 hours.Read More
See how moving to the cloud meant Nuffield Health’s 630 agents could deliver a high level of service and customer experience.Read More
See how moving to the cloud meant Teign Housing's advisors could get a handle on multiple interaction channels.Read More
Longleat Enterprises get the most from Zendesk platform and introduce new self-service capabilities to manage demand.Read More
Our outbound contact centre solutions include an IVR with automatic callback features.
Give your customers the choice to select a callback instead of waiting in a queue. They’ll choose the time and the number; all your agents need to do is call them back when available.
You benefit from:
Callback technology decreases costs and improves your contact centre efficiency. Ensure managers don’t need to fund additional staff to cover a peak and help your agents use quiet time efficiently with our outbound callback solution.