Deliver proactive support and increase opportunities for conversion with the same omnichannel platform you use to manage your other communication channels. Route 101’s outbound solutions include automated dialling, outbound notifications, and automatic callback – helping you give your customers the support they want to keep them with you for the long haul.Book a discovery call
Automated dialling to pace outbound volume and filter out unproductive calls like voicemails, disconnected numbers, and busy signals. Free your agents' time from unproductive calls and connect them with the right customers automatically.
Key features include:
Reduce the number of inbound calls to your contact centre with automated notifications. By alerting customers with personalised, relevant notifications, you can save your agents time and improve the overall customer experience.
Make things easier for your customers and your agents with outbound:
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Our outbound contact centre solutions include an IVR with automatic callback features.
Give your customers the choice to select a callback instead of waiting in a queue. They’ll choose the time and the number; all your agents need to do is call them back when available.
You benefit from:
Callback technology decreases costs and improves your contact centre efficiency. Ensure managers don’t need to fund additional staff to cover a peak and help your agents use quiet time efficiently with our outbound callback solution.