Deliver proactive support and increase opportunities for conversion with the same omnichannel platform you use to manage your other communication channels. Route 101’s outbound solutions include automated dialling, outbound notifications, and automatic callback – helping you give your customers the support they want to keep them with you for the long haul.
Book a discovery callAutomated dialling to pace outbound volume and filter out unproductive calls like voicemails, disconnected numbers, and busy signals. Free your agents' time from unproductive calls and connect them with the right customers automatically.
Key features include:
Reduce the number of inbound calls to your contact centre with automated notifications. By alerting customers with personalised, relevant notifications, you can save your agents time and improve the overall customer experience.
Make things easier for your customers and your agents with outbound:
See how Shell Energy’s 1,400 agents used our platforms to reduce AHT by 50% and save £2 million in annualised operational costs.
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Read MoreHolland & Barrett’s omnichannel service platform allowed them to handle a 500% increase in contact volume and launch a dedicated HR line for staff in <72 hours.
Read MoreSee how moving to the cloud meant Nuffield Health’s 630 agents could deliver a high level of service and customer experience.
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Read MoreLongleat Enterprises get the most from Zendesk platform and introduce new self-service capabilities to manage demand.
Read MoreBelmond prioritises intelligent interaction routing and increased data insights with NICE CXone – implemented by Route 101.
Read MoremusicMagpie uses Zendesk and DigitalGenius to manage inbound contact and halve resolution times.
Read MoreTeleperformance UK Group worked with Route 101 to implement NICE CXone - enabling the business to scale at speed and meet unprecedented levels of inbound demand.
Read MoreRoute 101 help Wales & West Utilities take the next step in their service journey, deploying Lifesize CxEngage and Key IVR to deliver a continuous omnichannel experience with uninterrupted operation.
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Read MoreOur outbound contact centre solutions include an IVR with automatic callback features.
Give your customers the choice to select a callback instead of waiting in a queue. They’ll choose the time and the number; all your agents need to do is call them back when available.
You benefit from:
Callback technology decreases costs and improves your contact centre efficiency. Ensure managers don’t need to fund additional staff to cover a peak and help your agents use quiet time efficiently with our outbound callback solution.
Route 101 Ltd.
The Conifers, Filton Rd
Hambrook
Bristol BS16 1QG
All Rights Reserved / Route 101 Ltd. / Company Registration Number 08325675