Contact Centre Gamification Software

Supercharge your workforce engagement with contact centre gamification software.

One of the biggest challenges for contact centre managers is keeping staff motivated and engaged whist maintaining contact centre efficiency and meeting metric targets. Gamification software platforms improve workforce efficiency and engagement at the same time – keeping your staff motivated and making managers’ lives easier.

Gamification plays a key role in performance management and sits under our workforce engagement management solution set. You may also be interested in:

Gamification to improve agent performance.

Gamification software is a performance management tool which fosters an environment of transparency and helps businesses to reinforce positive behaviours whilst promoting agent engagement.

Gamification software monitors an agent’s performance and rewards them with instant feedback and points when they complete tasks successfully. These points are posted to a leader board – delivering instant recognition.

Training modules can be incorporated so your agents can be recognised and rewarded if they complete training. This encourages agents to expand on their knowledge and develop their skillset.

What Our Contact Centre Customers Are Saying...

Shell Energy

See how Shell Energy’s 1,400 agents used our platforms to reduce AHT by 50% and save £2 million in annualised operational costs.

Social Energy

Social Energy needed a customer service platform which would enable them to scale quickly help them deal with complex queries across multiple channels.

Holland & Barrett

Holland & Barrett’s omnichannel service platform allowed them to handle a 500% increase in contact volume and launch a dedicated HR line for staff in <72 hours.

Silverstone

Discover how Silverstone Circuits unlocked a single view of customer interactions, whilst empowering their agents to deliver multi-channel service.

Nuffield Health

See how moving to the cloud meant Nuffield Health’s 630 agents could deliver a high level of service and customer experience.

Affinity Workforce

Read how we implemented a hosted telephony solution to enable public sector recruitment specialists Affinity Workforce to establish an independent infrastructure.

See More Customer Stories

Gamification

Contact centre gamification software to drive agent performance and productivity.

Our gamification software helps you to:

Supercharge your workforce engagement with contact centre gamification software.

Gamification to improve agent performance.

Engage your contact centre agents by motivating them at a personal level to do more.