Engage and motivate your employees to achieve common goals through game mechanics and techniques. Create benchmarks, set goals, and display peer leader boards. Provide incentives and award badges to inspire competition, reinforce positive behaviours and drive skill growth.Book a Discovery Call
One of the biggest challenges for contact centre managers is keeping staff motivated and engaged whist maintaining contact centre efficiency and meeting metric targets. Gamification software platforms improve workforce efficiency and engagement at the same time – keeping your staff motivated and making managers’ lives easier.
Gamification software is a performance management tool which fosters an environment of transparency and helps businesses to reinforce positive behaviours whilst promoting agent engagement.
Gamification software monitors an agent’s performance and rewards them with instant feedback and points when they complete tasks successfully. These points are posted to a leader board – delivering instant recognition.
Training modules can be incorporated so your agents can be recognised and rewarded if they complete training. This encourages agents to expand on their knowledge and develop their skillset.
Connect your agents emotionally to their team and role.
Get agents more engaged, focused, and accountable.
Help agents to become more confident and capable.
See how Shell Energy’s 1,400 agents used our platforms to reduce AHT by 50% and save £2 million in annualised operational costs.Read More
Social Energy needed a customer service platform which would enable them to scale quickly help them deal with complex queries across multiple channels.Read More
Holland & Barrett’s omnichannel service platform allowed them to handle a 500% increase in contact volume and launch a dedicated HR line for staff in <72 hours.Read More
Discover how Silverstone Circuits unlocked a single view of customer interactions, whilst empowering their agents to deliver multi-channel service.Read More
See how moving to the cloud meant Nuffield Health’s 630 agents could deliver a high level of service and customer experience.Read More
Read how we implemented a hosted telephony solution to enable public sector recruitment specialists Affinity Workforce to establish an independent infrastructure.Read More
See how moving to the cloud meant Teign Housing's advisors could get a handle on multiple interaction channels.Read More