Engage and motivate your employees to achieve common goals through game mechanics and techniques. Create benchmarks, set goals, and display peer leader boards. Provide incentives and award badges to inspire competition, reinforce positive behaviours and drive skill growth.Book a discovery call
One of the biggest challenges for contact centre managers is keeping staff motivated and engaged whist maintaining contact centre efficiency and meeting metric targets. Gamification software platforms improve workforce efficiency and engagement at the same time – keeping your staff motivated and making managers’ lives easier.
Gamification plays a key role in performance management and sits under our workforce engagement management solution set. You may also be interested in:
Gamification software is a performance management tool which fosters an environment of transparency and helps businesses to reinforce positive behaviours whilst promoting agent engagement.
Gamification software monitors an agent’s performance and rewards them with instant feedback and points when they complete tasks successfully. These points are posted to a leader board – delivering instant recognition.
Training modules can be incorporated so your agents can be recognised and rewarded if they complete training. This encourages agents to expand on their knowledge and develop their skillset.
Connect your agents emotionally to their team and role.
Get agents more engaged, focused, and accountable.
Help agents to become more confident and capable.
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