Contact Centre Gamification Software

Supercharge your workforce engagement with contact centre gamification software.

One of the biggest challenges for contact centre managers is keeping staff motivated and engaged whist maintaining contact centre efficiency and meeting metric targets. Gamification software platforms improve workforce efficiency and engagement at the same time – keeping your staff motivated and making managers’ lives easier.

Gamification plays a key role in performance management and sits under our workforce engagement management solution set. You may also be interested in:

Gamification to improve agent performance.

Gamification software is a performance management tool which fosters an environment of transparency and helps businesses to reinforce positive behaviours whilst promoting agent engagement.

Gamification software monitors an agent’s performance and rewards them with instant feedback and points when they complete tasks successfully. These points are posted to a leader board – delivering instant recognition.

Training modules can be incorporated so your agents can be recognised and rewarded if they complete training. This encourages agents to expand on their knowledge and develop their skillset.

What Our Contact Centre Customers Are Saying...

Leading Energy Provider Takes Customer Service to the Next Level with Omnichannel Customer Experience

See how Shell Energy’s 1,400 agents used our platforms to reduce AHT by 50% and save £2 million in annualised operational costs.

Energy Disruptor Launches Omnichannel Service in a Digital-First Environment

Social Energy needed a customer service platform which would enable them to scale quickly help them deal with complex queries across multiple channels.

Leading Retailer Improves Contact Centre Health and Achieves 10% Efficiency Savings

Holland & Barrett’s omnichannel service platform allowed them to handle a 500% increase in contact volume and launch a dedicated HR line for staff in <72 hours.

UK’s Only Formula 1 Track Takes 1st Step Towards Omnichannel Customer Experience

Discover how Silverstone Circuits unlocked a single view of customer interactions, whilst empowering their agents to deliver multi-channel service.

Health & Leisure Organisation Implements Cloud Contact Centre Technology to Support Flexible Working, Improve Stability & Increase Flexibility

See how moving to the cloud meant Nuffield Health’s 630 agents could deliver a high level of service and customer experience.

Public Sector Recruiter Implements Hosted Telephony System At Speed, Transforms Communications Infrastructure

Read how we implemented a hosted telephony solution to enable public sector recruitment specialists Affinity Workforce to establish an independent infrastructure.

Registered Charity Move Their Interactions Handling to the Cloud - Whilst Empowering Advisors to Work Remotely

See how moving to the cloud meant Teign Housing's advisors could get a handle on multiple interaction channels.

See More Customer Stories

Gamification