Reporting

Real-time dashboards to track operational and performance metrics.
Building reports can be a time-consuming task that requires special expertise, but not with Route 101 reporting solutions. Pre-built reports give you instant access to information and immediate value, and it’s easy to create custom reports to satisfy your unique business requirements. Sharing information is simple and safe with the ability to securely send information and control access.

Role-based access controls
and role-tailored information to securely share information and get more detail in reports.

Automated, streamlined data
to external systems. Extract information to a data warehouse and augment the value of your contact centre data by combining it with other sources. Use reporting APIs to enable programmatic access to data.

Real-time early warning system so you know when action needs to be taken.
With our widget-based, real-time dashboards you can build completely customised views of what is going on for different members of your team. Managers can see overall performance and customer experience, supervisors can check on the performance of their teams, and agents have full visibility of real-time, up-to-the-minute volumes and performance across all their skills.