Connect your contact centre to leading unified communications tools, and bring your platforms together in a single, unified agent interface. Help your agents to get connected in minutes with leading UC platforms like Microsoft Teams, Fuze, and more. Access the contact centre agent desktop, video, softphone, collaboration, chat, employee information and file management from within a single agent view with pre-built adapters that seamlessly integrate your UC tools and your contact centre interface.Book a Discovery Call
Route 101 can help you to build and expand your customer engagement eco-system. Bring your front office, back office, and branches together with UCaaS and CRM integrations, and add functionality as needed with off-the-shelf integrations and open APIs.
With synchronised presence and instant engagement, help agents collaborate internally. Make it simple for them to show as unavailable for contact handling – resulting in reduced average hold time and improved CSAT scores.
Seamlessly integrate leading UC tools with your contact centre interface.
Presence sync reflects and agent’s status on the UC tool to the agent interface, and vice versa.
Update new and expired user information automatically with address book and directory sync.
See how Shell Energy’s 1,400 agents used our platforms to reduce AHT by 50% and save £2 million in annualised operational costs.Read More
Social Energy needed a customer service platform which would enable them to scale quickly help them deal with complex queries across multiple channels.Read More
Holland & Barrett’s omnichannel service platform allowed them to handle a 500% increase in contact volume and launch a dedicated HR line for staff in <72 hours.Read More
Discover how Silverstone Circuits unlocked a single view of customer interactions, whilst empowering their agents to deliver multi-channel service.Read More
See how moving to the cloud meant Nuffield Health’s 630 agents could deliver a high level of service and customer experience.Read More
Read how we implemented a hosted telephony solution to enable public sector recruitment specialists Affinity Workforce to establish an independent infrastructure.Read More
Resolve increasingly complex customer interactions with single-click call, chat, and email to reach anyone in your organisation.
With a pre-built solution, you can reduce the costs in building a custom UCaaS integration and speed up the time to deployment.