On 4th October 2023, Zendesk hosted a virtual product reveal, showcasing the latest generative AI ca...
Call Centre Technology
Bristol, 25th September 2023 – Route 101, a leading Systems Integrator specialising in Contact Centr...
Press Release/ General
The popularity of artificial intelligence (AI) is growing at a relentless pace across a range of ind...
Customer Experience/ Conversational AI
Bristol, 30th August 2023 – Route 101, a leading provider of customer engagement and communications ...
Press Release/ General
In today's competitive business landscape, customer engagement is paramount. As customers seek perso...
Call Centre Technology
In the ever-evolving technology seascape, contact centre leaders face both opportunities and challen...
Call Centre Technology/ General
The rapid pace of technological change can be overwhelming for contact centre leaders, who must navi...
Infographics/ Call Centre Technology
The world of customer experience (CX) is constantly evolving, with new technologies and innovations ...
Call Centre Technology/ General/ Events
The success of any organisation relies heavily on the customer experience it provides, and the conta...
Call Centre Technology
The Financial Conduct Authority (FCA) will introduce a new regulatory framework called the Consumer ...
Customer Experience
