The latest news, industry updates and insights

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June 11th, 2024/ by Route 101

Case Closed: UK Planning Inspectorate Transforms Operations with Route 101 and Zendesk

11th June 2024, Bristol - Route 101, a leading Systems Integrator specialising in Contact Centre and...

Press Release/ Contact Centre
March 13th, 2024/ by Route 101

Striking the Perfect Chord with Zendesk: Route 101 Empowers ACC Liverpool for Eurovision and Beyond

14th March 2024, Bristol - Route 101 a leading provider of omnichannel customer engagement solutions...

Press Release/ Contact Centre
February 26th, 2024/ by Route 101

Unveiling CX Trends: Insights from Our Exclusive Event with Zendesk

It’s been almost a month since our latest event, held in partnership with Zendesk at the Porsche Exp...

Customer Experience/ Contact Centre/ Events/ AI & Automation
February 22nd, 2024/ by Route 101

Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform

22nd February 2024, Bristol - Route 101, a leading Systems Integrator specialising in Contact Centre...

Press Release/ Contact Centre
January 22nd, 2024/ by Route 101

Rewards redefined: Route 101 spotlights how Virgin Red rebranded and relaunched its help centre in latest case study

21st January 2023, Bristol - Route 101, a leading provider of customer engagement and communications...

Press Release/ AI & Automation
January 11th, 2024/ by Route 101

Your ultimate guide to Zendesk consultancy services

Many organisations choose Zendesk for their contact centres to provide smooth and personalised custo...

Customer Experience/ Contact Centre
December 8th, 2023/ by Route 101

Key takeaways from PolyAI's event: VOX 2023

On 16th November 2023, Route 101 proudly sponsored PolyAI's event, VOX 2023. We were thrilled to be ...

Contact Centre/ Events/ AI & Automation
Route 101 and PolyAI Partnership
November 28th, 2023/ by Route 101

Route 101 and PolyAI join forces to transform customer engagement with advanced AI technology

Bristol, 28th November 2023 - Route 101, a leading provider of contact centre technology and custome...

Press Release/ AI & Automation
November 15th, 2023/ by Route 101

Learn how to transform employee experience through training

The importance of workplace training has never been greater in boosting employee happiness and reten...

Press Release/ AI & Automation
November 9th, 2023/ by Route 101

Explore event highlights: “CX Unleashed”

CX leaders, innovators, and experts convened at the “CX Unleashed: Shaping Tomorrow’s Experiences” e...

Customer Experience/ Events