In an ideal world, your omnichannel strategy seems effortless.
Omnichannel/ Customer Experience
Mapping out a successful omnichannel support strategy can be tricky.
Omnichannel
Your customers don't think about their relationships in terms of channels; they want to reach out to another human being - or even a friend. Make their relationship with your business feel the same as...
Omnichannel
You spent a lot of money some years ago on a digital contact centre, and whilst there may be newer solutions out there, yours is still doing the job just fine, thank you very much.
Omnichannel/ Call Centre Technology
A recent report ranks the NEC Group Arenas as the second highest performing arenas business in the world - Route 101 supply the contact centre solution for The Ticket Factory which is the primary tick...
Press Releases/ Call Centre Technology
