The latest news, industry updates and insights

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June 27th, 2018/ by Route 101

Omnichannel Strategy Hints: Staffing is Key

In an ideal world, your omnichannel strategy seems effortless.

Omnichannel/ Customer Experience
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March 29th, 2018/ by Route 101

Omnichannel Support: How to Create Your Strategy

Mapping out a successful omnichannel support strategy can be tricky.

Omnichannel
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March 15th, 2018/ by Route 101

Deliver an exceptional omnichannel customer experience.

Your customers don't think about their relationships in terms of channels; they want to reach out to another human being - or even a friend. Make their relationship with your business feel the same as...

Omnichannel
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September 26th, 2017/ by Route 101

The real cost of your legacy contact centre system

You spent a lot of money some years ago on a digital contact centre, and whilst there may be newer solutions out there, yours is still doing the job just fine, thank you very much.

Omnichannel/ Call Centre Technology
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August 4th, 2017/ by Route 101

Serenova Cloud Contact Centre solution contributes to Birmingham Arenas’ success

A recent report ranks the NEC Group Arenas as the second highest performing arenas business in the world - Route 101 supply the contact centre solution for The Ticket Factory which is the primary tick...

Press Releases/ Call Centre Technology
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