There are many different approaches that have a positive effect on your average handling time:
Once you’ve got the fundamentals and best practices around first call resolution in place, consider ...
What is an omnichannel contact centre? An omnichannel contact centre is an integrated system that sh...
AI-Driven Knowledge Base An AI-Driven knowledge base can transform how your business delivers custom...
Customer experience can make or break your business, especially if dealing with an urgent enquiry or...
Route 101 is delighted to have once again been named EMEA Partner of the Year by global CCaaS partne...
Press Release/ General
If you’re looking to improve your customer support whilst also reducing average handling time and bo...
Leading Customer Engagement and Automation providers join forces to power improved customer experien...
Press Release/ General
Customer service is a powerful engine for growth, but not everyone has got it right. How can busines...
Omnichannel/ Customer Experience/ Call Centre Technology/ General
As a key differentiator between companies, a top consideration for customers, and a profit-generatin...
Omnichannel/ Customer Experience/ Call Centre Technology/ General
