Route 101 - News | Press Release

October 16th, 2025/ by Route 101

Omilia and Route 101 Strengthen Partnership with Certified Implementation Partner Status

We’re pleased to share that Route 101 has been recognised as an Omilia Certified Implementation Part...

Press Release/ Industry News/ Call Centre Technology/ General

October 3rd, 2025/ by Route 101

Route 101 Named Launch Partner for PolyAI’s New Zendesk Voice AI Integration

At Route 101, we’re proud to work with technology partners who are shaping the future of customer ex...

Press Release/ Industry News/ Call Centre Technology/ General

September 9th, 2025/ by Route 101

The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre Solution

Bristol, 9th September 2025 - Route 101, a leading technology systems integrator and cloud contact c...

Press Release/ Industry News/ Call Centre Technology/ General

June 26th, 2025/ by Route 101

Route 101 Achieves NiCE Platinum Partner Status

Bristol, 26 June 2025 - Route 101 has been awarded Platinum Partner status by NiCE, the global leade...

Press Release/ Latest News/ Customer Experience/ Call Centre Technology/ General/ Awards

March 31st, 2025/ by Route 101

A Dash of Zendesk: Route 101 Empowers Cooplands Bakery with a Revamped Platform and Self-Service Tools

Cooplands, a celebrated British bakery chain, joined forces with Route 101 to optimise its Zendesk p...

Press Release/ Industry News/ Call Centre Technology/ General

March 9th, 2025/ by Route 101

Harvesting Efficiency: Riverford Transforms Customer Support with Route 101

Riverford, a leading UK organic farm and vegetable box delivery service business, has partnered with...

Press Release/ Industry News/ Call Centre Technology/ General

March 9th, 2025/ by Route 101

Game Changer: Route 101 Helps BoyleSports Achieve 50% Reduction in Customer Contact

Route 101 has successfully optimised Zendesk for BoyleSports, Ireland’s largest independently owned ...

Press Release/ Industry News/ Call Centre Technology/ General

September 9th, 2024/ by Route 101

A Recipe for Success: All About Food Transforms Customer Support with Route 101 and Zendesk

All About Food, a UK-based company renowned for bringing popular restaurant and coffee shop brands t...

Press Release/ Industry News/ Call Centre Technology/ General

July 17th, 2024/ by Route 101

Rev’d Up Results: Blackcircles Teams Up with Route 101 to Revamp Contact Centre Operations

17th July 2024 - Blackcircles, a prominent UK online tyre retailer, has partnered with Route 101, a ...

Press Release/ Industry News/ Call Centre Technology/ General

July 9th, 2024/ by Route 101

Sweet Success: Route 101 Shares How Hancocks Improved Response Times and Customer Satisfaction with a Custom Zendesk App

9th July, Bristol - Route 101, a leader in customer engagement and communications solutions, is exci...

Press Release/ Industry News/ Call Centre Technology/ General

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News

The latest news, industry updates and insights

Omilia and Route 101 Strengthen Partnership with Certified Implementation Partner Status

Route 101 Named Launch Partner for PolyAI’s New Zendesk Voice AI Integration

The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre Solution

Route 101 Achieves NiCE Platinum Partner Status

A Dash of Zendesk: Route 101 Empowers Cooplands Bakery with a Revamped Platform and Self-Service Tools

Harvesting Efficiency: Riverford Transforms Customer Support with Route 101

Game Changer: Route 101 Helps BoyleSports Achieve 50% Reduction in Customer Contact

A Recipe for Success: All About Food Transforms Customer Support with Route 101 and Zendesk

Rev’d Up Results: Blackcircles Teams Up with Route 101 to Revamp Contact Centre Operations

Sweet Success: Route 101 Shares How Hancocks Improved Response Times and Customer Satisfaction with a Custom Zendesk App

Latest Posts

Omilia and Route 101 Strengthen Partnership with Certified Implementation Partner Status

Route 101 Named Launch Partner for PolyAI’s New Zendesk Voice AI Integration

The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre Solution

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