The latest news, industry updates and insights

February 26th, 2024/ by Route 101

Unveiling CX Trends: Insights from Our Exclusive Event with Zendesk

It’s been almost a month since our latest event, held in partnership with Zendesk at the Porsche Exp...

Customer Experience/ Call Centre Technology/ General/ Events/ Conversational AI
December 8th, 2023/ by Route 101

Key takeaways from PolyAI's event: VOX 2023

On 16th November 2023, Route 101 proudly sponsored PolyAI's event, VOX 2023. We were thrilled to be ...

Call Centre Technology/ General/ Events/ Conversational AI
November 9th, 2023/ by Route 101

Explore event highlights: “CX Unleashed”

CX leaders, innovators, and experts convened at the “CX Unleashed: Shaping Tomorrow’s Experiences” e...

Customer Experience/ Events
April 12th, 2023/ by Route 101

Identifying the triggers of change for CX leaders

The world of customer experience (CX) is constantly evolving, with new technologies and innovations ...

Call Centre Technology/ General/ Events
March 23rd, 2023/ by Route 101

Route 101 kick-off charity efforts with 5-a-side football tournament

In support of CALM (our 2023 Charity of the Year), Route 101 are excited to host a 5-a-side football...

Events
March 15th, 2023/ by Route 101

Meeting the challenge of change: 6 key takeaways for CX leaders

At our recent event in London, we invited a range of industry experts to talk about “Meeting the Cha...

Events
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