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    The latest news, industry updates and insights

    Got a media enquiry? Get in touch at route101@touchdownpr.com

    Route 101 named launch partner for PolyAI’s new Zendesk voice AI integration
    October 3rd, 2025/ by Route 101

    Route 101 Named Launch Partner for PolyAI’s New Zendesk Voice AI Integration

    At Route 101, we’re proud to work with technology partners who are shaping the future of customer ex...

    Press Release/ Industry News/ Call Centre Technology/ General
    Route 101 & The Revel Collective
    September 9th, 2025/ by Route 101

    The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre Solution

    Bristol, 9th September 2025 - Route 101, a leading technology systems integrator and cloud contact c...

    Press Release/ Industry News/ Call Centre Technology/ General
    August 6th, 2025/ by Route 101

    Turning CX Technology Into Tangible Results

    From Tech to Transformation: Realising CX Outcomes Across Your Stack

    Customer Experience/ Call Centre Technology/ Cloud Technology
    August 6th, 2025/ by Route 101

    Why ROI Isn’t Just About Cost Savings

    While traditional ROI metrics often focus on cost reduction, the real value of modern CX transformat...

    Customer Experience/ Call Centre Technology/ Cloud Technology
    August 6th, 2025/ by Route 101

    Outcomes That Should Shape Your CX Tech Strategy in 2025

    How can CX leaders use Forrester’s new report to make smarter technology decisions?

    Customer Experience/ Call Centre Technology/ Cloud Technology
    Engaging Agents in the Age of Complex Calls and AI
    July 15th, 2025/ by Route 101

    Engaging Agents in the Age of Complex Calls and AI

    Guest post by Shaunna Wilson, Route 101's Technical Consultant, who works closely with organisations...

    Customer Experience/ Call Centre Technology/ Cloud Technology/ Conversational AI
    July 4th, 2025/ by Route 101

    CCMA Contact Centre Strategy Summit (Supported by Route 101 and NiCE): Key Takeaways

    Yesterday we had the opportunity to attend the CCMA Contact Centre Strategy Summit in Manchester, an...

    Latest News/ Customer Experience/ Call Centre Technology/ Events
    Route 101: NiCE Platinum Partner
    June 26th, 2025/ by Route 101

    Route 101 Achieves NiCE Platinum Partner Status

    Bristol, 26 June 2025 - Route 101 has been awarded Platinum Partner status by NiCE, the global leade...

    Press Release/ Latest News/ Customer Experience/ Call Centre Technology/ General/ Awards
    WEM Strategies That Support and Empower Advisors
    April 1st, 2025/ by Route 101

    Adapting to Change: WEM Strategies That Support and Empower Advisors (Part Two)

    Shaunna Wilson, our Workforce Engagement (WEM) consultant, is back with her latest blog post. This t...

    Latest News/ Customer Experience/ Call Centre Technology/ General
    Route 101 & Cooplands Case Study
    March 31st, 2025/ by Route 101

    A Dash of Zendesk: Route 101 Empowers Cooplands Bakery with a Revamped Platform and Self-Service Tools

    Cooplands, a celebrated British bakery chain, joined forces with Route 101 to optimise its Zendesk p...

    Press Release/ Industry News/ Call Centre Technology/ General
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