The latest news, industry updates and insights

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March 15th, 2018/ by Route 101

Deliver an exceptional omnichannel customer experience.

Your customers don't think about their relationships in terms of channels; they want to reach out to another human being - or even a friend. Make their relationship with your business feel the same as...

Omnichannel
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September 26th, 2017/ by Route 101

The real cost of your legacy contact centre system

You spent a lot of money some years ago on a digital contact centre, and whilst there may be newer solutions out there, yours is still doing the job just fine, thank you very much.

Omnichannel/ Call Centre Technology
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August 4th, 2017/ by Route 101

Serenova Cloud Contact Centre solution contributes to Birmingham Arenas’ success

A recent report ranks the NEC Group Arenas as the second highest performing arenas business in the world - Route 101 supply the contact centre solution for The Ticket Factory which is the primary tick...

Press Releases/ Call Centre Technology
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Latest Posts

Route 101 Named Gamma Platinum Partner

February 25th, 2021/ by Route 101

Route 101 Named Zendesk EMEA Partner of the Year

January 8th, 2021/ by Route 101

Is Poor CX Tech Holding You Back?

September 23rd, 2020/ by Route 101

Route 101 Named Zendesk Master Partner

June 1st, 2020/ by Route 101