The latest news, industry updates and insights

November 15th, 2023/ by Route 101

Learn how to transform employee experience through training

The importance of workplace training has never been greater in boosting employee happiness and reten...

Press Release/ General/ Conversational AI
November 9th, 2023/ by Route 101

Explore event highlights: “CX Unleashed”

CX leaders, innovators, and experts convened at the “CX Unleashed: Shaping Tomorrow’s Experiences” e...

Customer Experience/ Events
October 26th, 2023/ by Route 101

Unlocking the power of Zendesk: An interview with Route 101's Principle Implementation Consultant

In this exclusive interview, we sit down with Phil Crump, Principle Implementation Consultant at Rou...

Call Centre Technology
October 24th, 2023/ by Route 101

Zendesk celebrates Route 101: Regional Partner of the Year for UK&I 2023 and UK&I Collaboration Partner of the Year 2023

Bristol, 24th October 2023 – Route 101, a leading provider of customer experience solutions, is thri...

Press Release/ General
October 20th, 2023/ by Route 101

A deep dive into Zendesk AI new products and features

On 4th October 2023, Zendesk hosted a virtual product reveal, showcasing the latest generative AI ca...

Call Centre Technology
September 25th, 2023/ by Route 101

New training packages to empower Zendesk users

Bristol, 25th September 2023 – Route 101, a leading Systems Integrator specialising in Contact Centr...

Press Release/ General
September 4th, 2023/ by Route 101

Discover how AI is transforming CX across key industry sectors

The popularity of artificial intelligence (AI) is growing at a relentless pace across a range of ind...

Customer Experience/ Conversational AI
August 30th, 2023/ by Route 101

Route 101 named supplier on CCS Network Services 3 framework (RM6116)

Bristol, 30th August 2023 – Route 101, a leading provider of customer engagement and communications ...

Press Release/ General
June 1st, 2023/ by Route 101

Important factors to keep in mind when transforming your customer engagement

In today's competitive business landscape, customer engagement is paramount. As customers seek perso...

Call Centre Technology
May 23rd, 2023/ by Route 101

5 Considerations when planning for technology change in the contact centre

In the ever-evolving technology seascape, contact centre leaders face both opportunities and challen...

Call Centre Technology/ General