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April 12th, 2021/ by Route 101

Conversational AI and Customer Service: What's Driving Adoption?

Why are organisations increasingly looking to implement Conversational AI and automation in their service strategy? 

Conversational AI
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April 12th, 2021/ by Route 101

Why Conversational AI for Customer Service?

Conversational AI makes it easy to provide automated self-service options for customers on web, mobile and voice channels. 

Conversational AI
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April 9th, 2021/ by Route 101

What is Conversational AI and How Does it Work?

When we talk about Conversational AI, we’re referring to an array of technologies including chatbots, virtual assistants, and conversational IVR. They are technologies that users can talk to. Conversa...

Conversational AI
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