Blog

Embracing Digital Disruption in the Cloud

The digital transformation and cloud revolution presents an opportunity for utilities providers to e...

Improving the Customer Journey: Chatbots

Many of the organisations we speak with are facing the same challenge: how to involve chat bots in t...

Multichannel vs Omnichannel: What is the difference?

Your customers expect it to be simple to get in contact with you. They just want to complete their p...

Omnichannel Strategy Hints: Staffing is Key

In an ideal world, your omnichannel strategy seems effortless.

Omnichannel Support: How to Create Your Strategy

Mapping out a successful omnichannel support strategy can be tricky.

Deliver an exceptional omnichannel customer experience.

Your customers don't think about their relationships in terms of channels; they want to reach out to...

Omnichannel call centre: keep your existing platform , add capability

The real cost of your legacy contact centre system

You spent a lot of money some years ago on a digital contact centre, and whilst there may be newer s...

Serenova Cloud Contact Centre solution contributes to Birmingham Arenas’ success

A recent report ranks the NEC Group Arenas as the second highest performing arenas business in the w...