5 methods businesses are using in 2021 to get the most out of their data and maximise the performance of outbound campaigns.
Call Centre Technology/ General
Leading CCaaS and data security & compliance leaders join forces to strengthen PCI DSS compliance & privacy capabilities for contact centres.
Press Release/ General
Russell Attwood, CEO of Route 101 named among UK’s Top 50 Most Ambitious Business Leaders for 2021.
Press Release/ General
Route 101 has been named a finalist in the Managed Service Provider of the Year category in the Comms Business Awards 2021.
Press Release/ General
Route 101 has made the shortlist in the Outsourcing Company of the Year category in the National Technology Awards 2021.
Press Release/ General
Route 101 has beaten off stiff competition to become a finalist in the 'Small to Medium Business of the Year' category in the Lloyds Bank Business Excellence Awards 2021.
Press Release/ General
Route 101 Named NICE EMEA Partner of the Year Route 101 is delighted to have been named EMEA Partner of the Year by global CCaaS leader NICE CXone.
Press Releases
Keep your customers using self-service channels and reduce live interactions. Just 9% of customers using self-service channels are able to fully resolve their issue via self-service.
Omnichannel/ Customer Experience/ General
Taking a closer look at the state of customer satisfaction in the UK. Route 101 reviewed the July UK Customer Satisfaction Index (UK CSI), produced by The Institute of Customer Service. Here are some ...
Customer Experience/ Industry News/ General
Why are organisations increasingly looking to implement Conversational AI and automation in their service strategy?
Conversational AI
