Route 101 Earns Platinum Partner Status with Communications Partner Gamma Route 101 is proud to announce new Platinum Partner status with telephony and communications partner Gamma.
Press Releases
Route 101 are delighted to have been named Zendesk EMEA Partner of the Year. Announced on Thursday night during the Worldwide Partner Session, this award is a recognition of Route 101’s contribution t...
Press Releases
81.4% of boardrooms recognise CX as a competitive differentiator (Dimension Data), and yet, over half of organisations surveyed in the latest Contact Babel UK CX Decision Makers’ Guide 2019/20 reporte...
Customer Experience
Route 101 are pleased to announce our new status as Zendesk Master Partner. As the highest tier achievable in the new Zendesk Partner Program, Master Partner badges can only be earned through strong a...
Press Releases
Sympathy Matters: Be sensitive to the fact that this is an emotional time for many, and agents could be experiencing challenges in their personal lives. Many may be working-from-home for the very firs...
Cloud Technology
Advice for handling increased call volumes during the Coronavirus crisis. 1. Bring in staff from other departments: Organisations can pivot existing staff to the contact centre. They don’t need to be...
Cloud Technology
These are unprecedented times, and organisations are facing extreme pressures to continue serving customers and meeting the needs and expectations of their employees.
Customer Experience/ Cloud Technology
A note from us: we won this award in April 2020, whilst still operating under the name 'Unify Communications Ltd'.
Press Releases
If your organisation is currently struggling with continuing to serve customers whilst your agents (and everyone else) are in lockdown, you are not alone. This is a hard, scary time for all of us – an...
Customer Experience/ Cloud Technology
Route 101 can now deliver a joint NICE inContact and Zendesk solution, with the recent announcement of a deeper integration between the two platforms.
Press Releases/ Cloud Technology
