The latest news, industry updates and insights

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December 1st, 2021/ by Route 101

5 ways to get better results for your outbound campaigns

5 methods businesses are using in 2021 to get the most out of their data and maximise the performance of outbound campaigns.

Call Centre Technology/ General
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October 21st, 2021/ by Route 101

Route 101 & Semafone Bring PCI DSS Compliant Payment Capabilities to Contact Centre

Leading CCaaS and data security & compliance leaders join forces to strengthen PCI DSS compliance & privacy capabilities for contact centres.

Press Release/ General
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October 7th, 2021/ by Route 101

Russell Attwood, CEO of Route 101, Named Among Top 50 Most Ambitious Business Leaders

 Russell Attwood, CEO of Route 101 named among UK’s Top 50 Most Ambitious Business Leaders for 2021.

Press Release/ General
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August 20th, 2021/ by Route 101

Route 101 Shortlisted in Comms Business Awards 2021

Route 101 has been named a finalist in the Managed Service Provider of the Year category in the Comms Business Awards 2021.

Press Release/ General
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August 20th, 2021/ by Route 101

Route 101 Shortlisted in National Technology Awards 2021

Route 101 has made the shortlist in the Outsourcing Company of the Year category in the National Technology Awards 2021.

Press Release/ General
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August 19th, 2021/ by Route 101

Route 101 Named Finalist in Lloyds Bank British Business Excellence Awards 2021

Route 101 has beaten off stiff competition to become a finalist in the 'Small to Medium Business of the Year' category in the Lloyds Bank Business Excellence Awards 2021.

Press Release/ General
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August 19th, 2021/ by Route 101

Route 101 Named NICE EMEA Partner of the Year

Route 101 Named NICE EMEA Partner of the Year Route 101 is delighted to have been named EMEA Partner of the Year by global CCaaS leader NICE CXone.

Press Releases
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July 15th, 2021/ by Route 101

Reduce Self-Service Abandonment by Improving Containment

Keep your customers using self-service channels and reduce live interactions. Just 9% of customers using self-service channels are able to fully resolve their issue via self-service.

Omnichannel/ Customer Experience/ General
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July 7th, 2021/ by Route 101

Key Takeaways from the UK CSI July 2021

Taking a closer look at the state of customer satisfaction in the UK. Route 101 reviewed the July UK Customer Satisfaction Index (UK CSI), produced by The Institute of Customer Service. Here are some ...

Customer Experience/ Industry News/ General
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April 12th, 2021/ by Route 101

Conversational AI and Customer Service: What's Driving Adoption?

Why are organisations increasingly looking to implement Conversational AI and automation in their service strategy? 

Conversational AI
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