Make it easy for your contact centre agents to provide great customer service and ensure your customers can get help when they need it, however they contact you. Wherever you are in your technology journey, Route 101 can help.
We help organisations choose and use the technology that makes them easy to work with, and great to work for. Make it easy for customers to talk to you, and help your employees stay engaged, valued and connected.
Keep conversations flowing across all channels while your service team use a single set of tools and processes that work the same on any channel. Sophisticated enough to meet your more complex needs, but simple enough to let you get up and running quickly.
See how Shell Energy’s 1,400 agents used our platforms to reduce AHT by 50% and save £2 million in annualised operational costs.
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Social Energy needed a customer service platform which would enable them to scale quickly help them deal with complex queries across multiple channels.
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Holland & Barrett’s omnichannel service platform allowed them to handle a 500% increase in contact volume and launch a dedicated HR line for staff in <72 hours.
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Discover how Silverstone Circuits unlocked a single view of customer interactions, whilst empowering their agents to deliver multi-channel service.
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See how moving to the cloud meant Nuffield Health’s 630 agents could deliver a high level of service and customer experience.
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Read how we implemented a hosted telephony solution to enable public sector recruitment specialists Affinity Workforce to establish an independent infrastructure.
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See how moving to the cloud meant Teign Housing's advisors could get a handle on multiple interaction channels.
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When incorporated into self-service tools, AI can make it easy for customers to solve issues on their own.
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