Leading Energy Provider Takes Customer Service to the Next Level with Omnichannel Customer Experience

Shell Energy take customer service to the next level with intelligent & innovative technology/functionality.

Shell Energy (formerly First Utility) are a supplier of gas and electricity to the domestic market, with a number of operations based in the Midlands.

The company have experienced rapid year-on-year growth since conception, and had quickly outgrown their previous solution. They encountered issues in terms of scalability, ‘missing’ functionality that was holding them back (for example intelligent call routing abilities) and it had become increasingly unreliable.

The move to our solutions has not only addressed all of these issues, but delivered them cost savings and given them access to functionality that allows them to provide a better customer experience.

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