As a disruptive new entrant to the Utilities market, Social Energy adopted a digital first approach to their business.
Focused on customer acquisition at pace, they needed a customer service platform which would enable them to scale quickly and make it easy for their service team to deal with complex queries across multiple channels – including web chat, email and social.
As a new and rapidly growing business, the ability to deflect live calls and route the more straightforward queries through self-service options is invaluable – saving their Energy Experts time, limiting cost and ultimately improving the customer experience.
The outcomes:
Route 101 Ltd.
The Conifers, Filton Rd
Hambrook
Bristol BS16 1QG
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