Route 101 Named NICE EMEA Partner of the Year

Press Releases by Route 101

Route 101 Named NICE EMEA Partner of the Year

Route 101 is delighted to have been named EMEA Partner of the Year by global CCaaS leader NICE CXone.

A Certified Implementation Partner, Route 101 has extensive experience deploying and supporting the world’s leading cloud customer experience platform, NICE CXone – empowering organisations to provide exceptional customer experiences across a variety of industries.

Route 101 works closely alongside NICE to provide a unified and complete omnichannel experience to customers, with true integrated reporting across channels. The award for NICE Partner of the Year is a reflection on the performance, competency, and overall expertise of the Route 101 team.

“We’re extremely pleased to be named NICE inContact Partner of the Year, said Russell Attwood, CEO of Route 101. As the recognised market leader, the NICE CXone platform is an integral part of our customer engagement portfolio, and the rapid implementation speed has been particularly compelling during the pandemic. Our team has been working closely with NICE to deliver the best experiences for our customers, and our capabilities continue to grow.

I’m very much looking forward to the continuation of our joint success in 2021, with Route 101 continuing to deliver instant scalability and flexibility to organisations looking to meet demanding consumer expectations.”

Paul Jarman, CEO, NICE CXone, said, “In a year when speed and agility were more important than ever, our partners were relentless in helping provide the services that lead to exceptional customer experiences. We are delighted to recognize Route 101 with our EMEA Partner of the Year Award. They exemplify the commitment and expertise necessary to produce outstanding cloud contact centre solutions.”



About Route 101 Ltd.

Flexible, scalable contact centre and unified communications software in the cloud.

Give your workforce the right tools to do the job and optimise the tools, processes, and technology behind the customer experience. Route 101 helps businesses choose and use the right technology to make sure their customer experience is the best it can be. Combining industry-leading communications and contact centre solutions, we provide the tools to help you deliver excellent customer experience goals and empower your workers. We do the heavy lifting, so you don’t have to: evaluating your current setup, identifying key areas for improvement, and recommending the right route to take.

We help organisations choose and use the technology that makes them easy to work with, and great to work for. Make it easy for customers to talk to you, and help your employees stay engaged, valued, and connected.

Visit our website at or contact us on 03330 110 400 or at


NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.