Route 101 are delighted to have been named Zendesk EMEA Partner of the Year. Announced on Thursday n...
81.4% of boardrooms recognise CX as a competitive differentiator (Dimension Data), and yet, over hal...
Customer Experience
Route 101 are pleased to announce our new status as Zendesk Master Partner. As the highest tier achi...
Sympathy Matters: Be sensitive to the fact that this is an emotional time for many, and agents could...
Advice for handling increased call volumes during the Coronavirus crisis. 1. Bring in staff from oth...
These are unprecedented times, and organisations are facing extreme pressures to continue serving cu...
Customer Experience
A note from us: we won this award in April 2020, whilst still operating under the name 'Unify Commun...
If your organisation is currently struggling with continuing to serve customers whilst your agents (...
Customer Experience
Route 101 can now deliver a joint NICE inContact and Zendesk solution, with the recent announcement ...
We get it – you’re constantly under pressure to improve your customer service, reduce your IT overhe...
