Helping organisations to improve their omnichannel CX strategy, with impressive cost savings and improved CX across voice and digital channels.
Provide a seamless, human-like conversational experience for self-service across all channels. Omilia has an entire stack of proprietary technologies that allow businesses to transform their digital customer care. Omilia provides the infrastructure and core capabilities to power an omnichannel conversational experience.
With Omilia, you can deliver conversational customer care using intuitive tools with user-friendly GUI interfaces, getting 90% accuracy, across the entire domain, out-of-the-box.
Omilia’s Virtual Agents are not just easy to implement in record time; they perform so well that 60% of callers feel compelled to say “Thank You” before hanging up with the system--just like talking to a human.
A full stack of building blocks for bringing conversational IVR virtual assistants to life. Build next-gen IVR virtual assistants that are able to engage in true end-to-end conversations in natural language -customers can speak freely and there is no predetermined flow or structure that they have to follow - they just speak.
Recognised by both Gartner and Forrester, Omilia's Conversational Self-Service solutions are market-leading. Their platform provides the infrastructure and core capabilities to power an omni-channel conversational experience.