NICE CXone are the global leaders in cloud contact centre software

Route 101: NICE Gold Partner 2023 and Partner of The Year EMEA 2022

Helping organisations to transform their customer experience into a business-driving, competitive advantage

We are entering an experience economy. In today’s digital-first world, customers are connecting with brands via text, email, video, social and many more in addition to voice; and they expect a consistent and seamless experience across all these channels.

NICE CXone is the industry’s only unified cloud customer experience platform. It was created to deliver seamless experiences across channels and across the entire customer journey. Recognised as a leader by Gartner, Forrester, Ventana, Ovum, Frost and DMG, NICE CXone supports over 430,000 agents in multiple divisions, locations, and global regions.

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  • The industry's best published service level agreement of 99.99%
  • Used by 430,000 cloud contact centre agents
  • Used in over 100 countries

Transform one-on-one experiences

CXone is the first and only platform unifying best-in-class Omnichannel Routing, Customer Analytics, Workforce Engagement, Automation and Artificial Intelligence – all built on an Open Cloud Foundation.

Through a powerful combination of technology, people and partners, NICE CXone brings together everything you need to achieve your goals and key business metrics. And of course, delight your customers every step of the way.

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  • Unify omnichannel routing and workforce engagement with the agility of the cloud.
  • Connect customer journeys across any channel by empowering agents to provide quick, personalised, and proactive service.
  • Achieve your customer experience goals with cost-effective scalability and reliability.
  • Turn your customer experience into a competitive advantage with an advanced all-in-one customer interaction solution. Turn insights into results by making data relevant, easy to consume, and actionable to drive measurable improvements.
  • Unlock the potential of your team by inspiring employee self-improvement and amplifying agent quality management efforts.

Why NICE CXone? 

Only CXone delivers one unified experience, on one cloud native platform, fast onboarding of new employees and capabilities, with embedded AI to keep your team one step ahead.

One experience

Deliver a seamless experience for contact centre employees and customers. 

One cloud

Grow with the last platform you’ll ever need – open, cloud native, scalable and secure.

One destination

Protect current investments and quickly, confidently move your call center software to the cloud.

One step ahead

Predict and act on AI-powered insights to delight customers and engage employees.

When it comes to customer service, ease of use, value for money and other customer-centric features, NICE CXone’s standards are unmatched

NICE CXone works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone™, the industry’s most complete cloud customer experience platform, they enable an exceptional agent and customer experience—every time and on every channel.

NICE CXone is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

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