Helping organisations to transform their customer experience into a business-driving, competitive advantage.
We are entering an experience economy. In today’s digital-first world, customers are connecting with brands via text, email, video, social and many more in addition to voice; and they expect a consistent and seamless experience across all these channels, digital and voice.
NICE inContact CXone is the industry’s only unified cloud customer experience platform. It was created to deliver seamless experiences across channels and across the entire customer journey. Recognised as a leader by Gartner, Forrester, Ventana, Ovum, Frost and DMG, NICE inContact supports over 430,000 agents in multiple divisions, locations, and global regions.
CXone is the first and only platform unifying best-in-class Omnichannel Routing, Customer Analytics, Workforce Engagement, Automation and Artificial Intelligence – all built on an Open Cloud Foundation.
Through a powerful combination of technology, people and partners, NICE inContact brings together everything you need to achieve your goals and key business metrics. And of course, delight your customers every step of the way.
Only CXone delivers one unified experience, on one cloud native platform, fast onboarding of new employees and capabilities, with embedded AI to keep your team one step ahead.
Deliver a seamless experience for contact centre employees and customers.
Grow with the last platform you’ll ever need – open, cloud native, scalable and secure.
Protect current investments and quickly, confidently move your call center software to the cloud.
One step ahead
Predict and act on AI-powered insights to delight customers and engage employees.
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE inContact CXone™, the industry’s most complete cloud customer experience platform, they enable an exceptional agent and customer experience—every time and on every channel.
NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.