Zendesk builds software designed to improve customer relationships.
Zendesk products are designed to make communication easier, reduce friction, and strengthen the relationships between companies and their customers.
Route 101 have been working closely with Zendesk for several years, implementing the platform and delivering professional support services.
Route 101 have certified status as Master Solution Providers and Partner Implementers and our services cover:
Zendesk products work closely together, sharing data, customer history and communication channels – so your team can too. Successful businesses work to put customers at the centre of their strategy. The result is an entire customer experience built to reduce friction and increase loyalty. And with Zendesk, making it happen is smooth sailing.
Support: a beautifully simple system for tracking, prioritising, and solving customer support tickets.
Guide: a self-service destination featuring knowledgebase articles, community forums, and a customer portal.
Chat: live chat and messaging software that provides a fast and responsive way to connect with customers in the moment.
Talk: contact centre software that allows for more personal and productive phone support conversations.
Connect: manage proactive customer communication across channels to deliver better customer experiences at scale.
Explore: analytics to help measure and understand the entire customer experience.
Sell: sales force automation software to enhance productivity, processes, and pipeline visibility.
Sunshine: an open, flexible CRM platform. Sunshine is built on AWS and lets you seamlessly connect and understand all your customer data – wherever it lives. Fast, powerful, it gives you the freedom to build whatever you want.
Zendesk was built as an API first platform, making it open and extensible. This means it can be quickly implemented (in weeks and months, rather than months and years) and closely integrated with existing technologies. These external integrations may include booking, reservations, and CRM systems. The resulting platform will provide powerful workflow business rules and functionality driving a better customer experience.
The Zendesk platform will enable your organisation to optimise all enquiries ensuring that they are routed to the right Consultant at the right time, with the right context. The resulting efficiencies driven through the Zendesk platform will help you do more with the same resources.
Zendesk is designed for companies that want to create customer relationships that are more meaningful, personal, and productive. Start by providing great support and then mature with self-service and proactive engagement.