Empower customers to explain issues using video, screen recordings, or live calls. This gives agents the clarity they need to provide swift solutions. Optimise support with intelligent automation, AI-driven insights, and one-click integration.
Automate your support workflows with intelligent triggers and flexible automation. Based on events, customers can automatically receive links to submit video explanations. Guide them through self-service flows or escalate to a live agent when needed. SnapCall seamlessly adapts to enhance your existing processes.
With one-click integrations for platforms like Zendesk, Salesforce and more, SnapCall embeds video communication into the tools your team already uses. Enable frictionless video communication across any channel - calls, chats, emails and more!
SnapCall is used by top organisations in retail, automotive, healthcare, food delivery, telecoms, and warranty and services sectors. It helps support teams showcase product issues through video clips, enabling quick resolutions on the first contact. You can also replace paperwork with video inspections to prevent disputes, speed up cashback processes, resolve order issues, and allow customers to demonstrate missing items for fast compensation.
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